Post/Author/DateTime

Post

Skerrit 01-29-08, 02:20 PM

I just wanted to let everyone know that turn around time on reporting issues submitted to Customer Service right now is roughly 2 weeks, so if you submit a ticket/report/problem, and they don't respond 3 days later, they are still working on someone else's issue. Now the reporting deadline is coming up so lots of folks are getting worried, but HQ tells me they are speeding things up and every single report will be addressed by the deadline, though many may come down to the wire. All I can say is be patient. There are many of you, and only one guy addressing database/reporting issues and its not his only job.