Binding Failure - Downloaded from the Wizards Community, all coding removed by Solauren

Binding Failure

Post/Author/DateTime Post
#1
halen_soma
Aug 10, 2008 15:04:39 I've got a mess on my hands - a mess of pages! I figure that I can't be the only one, but the binding on my PHB, bought day one of release in the boxed set, is completely toast and the other books are going.

If I'm treading old ground here and there's already a thread regarding this, please let me know. What I'm interested in is a replacement copy of the PHB, and was curious to know if other had the same problem and if Wizards already had a replacement system in place or what.

#2
hellmute
Aug 10, 2008 15:10:35 There were stories in the past of binding problems, but none recently. It may be a bit late to return to where you purchased now for replacement.

You may need WotC Customer Service.
#3
calronmoonflower
Aug 10, 2008 15:59:26 For quick refernce heres the link: http://wizards.custhelp.com/
#4
halen_soma
Aug 10, 2008 16:30:23 Thanks.

Odd that WotC doesn't have a thread stating a return policy, but I guess it doesn't surprise me. I'll check the link.

BTW, the same thing happened to Mongoose with thier 1st edition of the Conan RPG and they had a thread locked right at the top of thier message boards concerning how to get a new copy...I'm just sayin'!

Now I have to have a completely different ID and password just to lodge my complaint! This is annoying...
#5
hellmute
Aug 11, 2008 10:57:33
Now I have to have a completely different ID and password just to lodge my complaint! This is annoying...

Yeah it is a pretty stupid system.
#6
halen_soma
Aug 23, 2008 13:03:13
There were stories in the past of binding problems, but none recently. It may be a bit late to return to where you purchased now for replacement.

You may need WotC Customer Service.

I'm gonna give them a try, but I wouldn't return it to where I bought it anyway. It's not his fault that WotC did a crappy job binding this expensive book set. (lol)

Off to figure out how to register in order to file a complaint.
#7
hellmute
Aug 23, 2008 13:05:47 WEll CS might not be able to help, but could offer advice.

http://wizards.custhelp.com

You would have to return it to where you bought it I think, and they would have to return it to WotC for credit, so the store shouldn't lose anything to my understanding.

Just remember that website for CS is NOT a part of WotC. It is some business in Montana. So WotC may be helping you on the website, but they do not control the servers there.
#8
halen_soma
Aug 23, 2008 15:26:49 Well...that's just rediculous. A company that doesn't even handle it's own cust serve?

I think I'll just stick with 3.5 or Conan regardless, but even trying to give 4e a fair shake is proving to be one of the most frustrating undertakings that I've ever engaged in in terms of my RPG hobby.

Bunch o' bone heads running this show, if you ask me...
#9
hellmute
Aug 23, 2008 15:32:42 WotC does do it, but the website is with some company called Right Now Technologies in Montana. WotC can barely get these servers working, but I agree, they should not have another company running the website/servers for WotC customer service. That is one reason I refuse to use it. My personal information is not something I want sold between various companies, and I do not do business with Right Now Technologies for my D&D gaming, so they have no business with me at all.....
#10
nichomachean
Aug 23, 2008 15:50:41 My binding fell apart too. I started noticing it about a week after purchase and now the pages are all starting to fall out.
#11
necrosnoop110
Sep 02, 2008 17:26:34 Five member group, five books bought total, all books treated well

so far

1 Total binding failure book fell apart
1 Semi-binding failure book will soon fall apart

All with print-ink smudging

Peace,
Necro
#12
calronmoonflower
Sep 02, 2008 18:26:16 Well if you haven't done so I suggest complaining to customer service. With enough feedback they may get to the source of the problem.
#13
hellmute
Sep 03, 2008 15:28:11
Well if you haven't done so I suggest complaining to customer service. With enough feedback they may get to the source of the problem.

There were enough complaints when it first appeared, and ink smudges were blamed on gamers oily hands, and some other things were given for reasons of binding failure. They never really made any announcement about it or how to get replacements. Just take it back to the store you bought it, was the answer given.

Post/Author/DateTime	Post
#1 halen_soma Aug 10, 2008 15:04:39	I've got a mess on my hands - a mess of pages! I figure that I can't be the only one, but the binding on my PHB, bought day one of release in the boxed set, is completely toast and the other books are going. If I'm treading old ground here and there's already a thread regarding this, please let me know. What I'm interested in is a replacement copy of the PHB, and was curious to know if other had the same problem and if Wizards already had a replacement system in place or what.
#2 hellmute Aug 10, 2008 15:10:35	There were stories in the past of binding problems, but none recently. It may be a bit late to return to where you purchased now for replacement. You may need WotC Customer Service.
#3 calronmoonflower Aug 10, 2008 15:59:26	For quick refernce heres the link: http://wizards.custhelp.com/
#4 halen_soma Aug 10, 2008 16:30:23	Thanks. Odd that WotC doesn't have a thread stating a return policy, but I guess it doesn't surprise me. I'll check the link. BTW, the same thing happened to Mongoose with thier 1st edition of the Conan RPG and they had a thread locked right at the top of thier message boards concerning how to get a new copy...I'm just sayin'! Now I have to have a completely different ID and password just to lodge my complaint! This is annoying...
#5 hellmute Aug 11, 2008 10:57:33	Now I have to have a completely different ID and password just to lodge my complaint! This is annoying... Yeah it is a pretty stupid system.
#6 halen_soma Aug 23, 2008 13:03:13	There were stories in the past of binding problems, but none recently. It may be a bit late to return to where you purchased now for replacement. You may need WotC Customer Service. I'm gonna give them a try, but I wouldn't return it to where I bought it anyway. It's not his fault that WotC did a crappy job binding this expensive book set. (lol) Off to figure out how to register in order to file a complaint.
#7 hellmute Aug 23, 2008 13:05:47	WEll CS might not be able to help, but could offer advice. http://wizards.custhelp.com You would have to return it to where you bought it I think, and they would have to return it to WotC for credit, so the store shouldn't lose anything to my understanding. Just remember that website for CS is NOT a part of WotC. It is some business in Montana. So WotC may be helping you on the website, but they do not control the servers there.
#8 halen_soma Aug 23, 2008 15:26:49	Well...that's just rediculous. A company that doesn't even handle it's own cust serve? I think I'll just stick with 3.5 or Conan regardless, but even trying to give 4e a fair shake is proving to be one of the most frustrating undertakings that I've ever engaged in in terms of my RPG hobby. Bunch o' bone heads running this show, if you ask me...
#9 hellmute Aug 23, 2008 15:32:42	WotC does do it, but the website is with some company called Right Now Technologies in Montana. WotC can barely get these servers working, but I agree, they should not have another company running the website/servers for WotC customer service. That is one reason I refuse to use it. My personal information is not something I want sold between various companies, and I do not do business with Right Now Technologies for my D&D gaming, so they have no business with me at all.....
#10 nichomachean Aug 23, 2008 15:50:41	My binding fell apart too. I started noticing it about a week after purchase and now the pages are all starting to fall out.
#11 necrosnoop110 Sep 02, 2008 17:26:34	Five member group, five books bought total, all books treated well so far 1 Total binding failure book fell apart 1 Semi-binding failure book will soon fall apart All with print-ink smudging Peace, Necro
#12 calronmoonflower Sep 02, 2008 18:26:16	Well if you haven't done so I suggest complaining to customer service. With enough feedback they may get to the source of the problem.
#13 hellmute Sep 03, 2008 15:28:11	Well if you haven't done so I suggest complaining to customer service. With enough feedback they may get to the source of the problem. There were enough complaints when it first appeared, and ink smudges were blamed on gamers oily hands, and some other things were given for reasons of binding failure. They never really made any announcement about it or how to get replacements. Just take it back to the store you bought it, was the answer given.