Changing E-mail - Downloaded from the Wizards Community, all coding removed by Solauren

Changing E-mail

Post/Author/DateTime Post
#1
will_stutler
May 05, 2008 1:27:40 hey guys i need to change my email on the forum or figure out why i am still getting topic subscription e-mails at my old address

yes i have gone to gleemax and changed that but yet i am still getting them sent to my old yahoo account

any help will be great
#2
wizo_fraxus
May 05, 2008 7:53:45 You'll need to request the email change through the help site:

http://www.wizards.com/customerservice

Specify in your request that you'd like the email on your forums account changed to match the email on your Gleemax account.
#3
will_stutler
May 05, 2008 21:44:14 i did this an am waiting for an e-mail...
kinda sucks that you have to go through all of this just for a forum
#4
Zherog
May 06, 2008 7:07:38 Yep, it does.
#5
will_stutler
May 15, 2008 1:46:50 to hell with this.....its been a week in a half now and still nothing

can't one of the admins change this
#6
Zherog
May 15, 2008 7:25:53 They can, yes. But policy says you have to go through customer service.

Have you logged in to their system? If not, scroll to the bottom of any page and click the "Contact Us" link. The login for that system, unfortunately, is not the same login as the one you use here; so if you've never been to their help system, you'll need to register.

After you get logged in, create a new ticket; tell them what you need done, and mention that you sent an e-mail a week and a half ago. The advantage to doing a ticket in the help system is you can log in and see if anybody has done anything; and if they haven't, you can post an update.
#7
ORC_Kovacs
May 15, 2008 10:33:49 I'm unable to locate any request from the accounts you have on the forums/gleemax in our system.

Did you receive an email notifying you that the question had been submitted? These are generally instant, or close to it. If you did not, then the question did not go through. After pressing "submit" once, it takes you to another confirmation screen that you have to agree to. Only then does it send your mail.

If you did get an email notifying you that your question had been received, feel free to pm me with the email address you used for the request, and I'll look into this further.

Post/Author/DateTime	Post
#1 will_stutler May 05, 2008 1:27:40	hey guys i need to change my email on the forum or figure out why i am still getting topic subscription e-mails at my old address yes i have gone to gleemax and changed that but yet i am still getting them sent to my old yahoo account any help will be great
#2 wizo_fraxus May 05, 2008 7:53:45	You'll need to request the email change through the help site: http://www.wizards.com/customerservice Specify in your request that you'd like the email on your forums account changed to match the email on your Gleemax account.
#3 will_stutler May 05, 2008 21:44:14	i did this an am waiting for an e-mail... kinda sucks that you have to go through all of this just for a forum
#4 Zherog May 06, 2008 7:07:38	Yep, it does.
#5 will_stutler May 15, 2008 1:46:50	to hell with this.....its been a week in a half now and still nothing can't one of the admins change this
#6 Zherog May 15, 2008 7:25:53	They can, yes. But policy says you have to go through customer service. Have you logged in to their system? If not, scroll to the bottom of any page and click the "Contact Us" link. The login for that system, unfortunately, is not the same login as the one you use here; so if you've never been to their help system, you'll need to register. After you get logged in, create a new ticket; tell them what you need done, and mention that you sent an e-mail a week and a half ago. The advantage to doing a ticket in the help system is you can log in and see if anybody has done anything; and if they haven't, you can post an update.
#7 ORC_Kovacs May 15, 2008 10:33:49	I'm unable to locate any request from the accounts you have on the forums/gleemax in our system. Did you receive an email notifying you that the question had been submitted? These are generally instant, or close to it. If you did not, then the question did not go through. After pressing "submit" once, it takes you to another confirmation screen that you have to agree to. Only then does it send your mail. If you did get an email notifying you that your question had been received, feel free to pm me with the email address you used for the request, and I'll look into this further.