Having trouble with changing payment info/checking on why my auto renew isn't working...

Post/Author/DateTimePost
#1

rpsears

Nov 07, 2010 7:09:07
I got an E-mail reminder about account renewal failing, but when I try to access either my past order info or my payment info, I get system errors. Is anyone else having this problem, or have a work around?
#2

gonfuthuhthemighty

Nov 07, 2010 12:21:02
I just tried to subscribe and after putting in the order, i never got an email saying my account had been upraded. When I went to check my billing info, there was an error at the bottom of the page.

EDIT: i recieved the email and everything seems to be back on track, you may want to try again.
#3

calronmoonflower

Nov 07, 2010 18:27:56
Sometimes www.accounts.wizards.com doesn't have the same problems you can get with other links. You can attempt to change payment options there.

I would also suggest you e-mail Customer Service, if you haven't done so already.