A more detailed explanation is in my thread stickied at the top of the forum.
[edit]
Here's a quote.
For private messages that violate the Code of Conduct take a screen capture and e-mail it to Customer Service. You must as with a report include the reason that you believe that the PM violates the Code of Conduct .How to make a report through customer service
- Click On the Customer Service link.
- Click on "Email Us."
- Choose "Wizards.com" under "Select a Topic".
- Choose "Wizards.com Community" in the new list that appear below "Choose a Topic"..
- Choose "Report Conduct" in the third list.
- Fill in the blanks.
Also, don't delete the PM.
Something not in Cal's thread... I'm pretty sure Customer Service wants the screen shot image to be a jpg file.
Can you post some evidence of that in my thread?
Also, don't delete the PM.
-I'm not sure about that one. The moderators can look into the system, and see who sent who what, and what specifically was sent, so...I know, in the multitude of PMs that I've received that grossly violated the CoC, in some reports, I included the specific URL, saving it in my inbox, and in others, I simple put 'Private Message', and included the screen shot, and in the end, there was the same result.
Can you post some evidence of that in my thread?
-I have received feedback from CS stating that they preferred .JPG files, yes. Something along the lines of they open easier, or something like that.
-I'm not sure about that one. The moderators can look into the system, and see who sent who what, and what specifically was sent, so...I know, in the multitude of PMs that I've received that grossly violated the CoC, in some reports, I included the specific URL, saving it in my inbox, and in others, I simple put 'Private Message', and included the screen shot, and in the end, there was the same result.
They can only "look in the system" and see if if a copy remains in either the sender's outbox or the receiver's inbox. If you send me a PM and we both delete it, there's no longer any data in the database.
OK, there are ways to view it even if both are deleted. But generally speaking, they involve restoring a backup of the database and then applying the "re-do" logs up to the point where the PM was sent. That's a huge pain in the ass, and requires enough disk space to make a clone of the database.
If you have windows, open up the Paint program in your "Accessories" group. Go to Edit -> Paste. Then go to File -> Save As and give it a name and location.
I have no idea how to do it on a Mac or Linux machine.
It makes the process much simpler.
-I have received feedback from CS stating that they preferred .JPG files, yes. Something along the lines of they open easier, or something like that.
I have been told by CS that if it isn't in jpg format, they can't open it...
I have been told by CS that if it isn't in jpg format, they can't open it...
*blink blink*
Are they running Windows 3.1 or something?
It might be filters on their software. It might be company policy. It might be an over-statement made by an unaware CS representative. In any case, it is not a difficult request to comply with.
regarding PM abuse:
Unless it is a matter that could be addressed by the police (actual legitimate threats, etc.) there isn't much you can do about it in terms of punitive actions. However, if you place them on your ignore list, you won't get messages from them. Going through CS is unlikely to result in much outcome, but requires much effort on your part. Putting them on your ignore list is quick, easy, and requires no further effort.
regarding PM abuse:
Unless it is a matter that could be addressed by the police (actual legitimate threats, etc.) there isn't much you can do about it in terms of punitive actions. However, if you place them on your ignore list, you won't get messages from them. Going through CS is unlikely to result in much outcome, but requires much effort on your part. Putting them on your ignore list is quick, easy, and requires no further effort.
-Individuals have received both temporary and permanent bans on accounts because of Private Messages. I have had a lot of "experience" with this in the past, about a year ago or so. I will note, however, that it took a while for anything to be done in my case, which is, I think, fairly stupid, given the content of most of the messages I received from this individual.
Incorrect they have issued warnings and outright permanent bans for Private Message abuse in the past.
That they have issued permanent bans does not make my statement incorrect. The permanent ban PMs have fallen into the category of legitimate threats. And as Lord Karsus noted, it required time and effort.
*blink blink*
Are they running Windows 3.1 or something?
Would you be overly surprised if they were?
Incorrect they have issued warnings and outright permanent bans for Private Message abuse in the past.
Yeah and if you just put them on the ignore list you don't get that much coveted revenge rush.
hehehe