Post/Author/DateTime	Post
#1 blackplauge Oct 02, 2009 17:34:35	The "Sign Out" button on the front page no longer works properly.  If I login with "Remember Me" checked, then the "Sign Out" button is non-functional.  Clicking on it simply reloads the page.  In order to sign out under these conditions I have to mannually delete my wizards.com cookies.  Clicking "Sign Out" should log me out of the D&DI system regardless of whether or not I checked "Remember Me" when I logged in.  While I appreciate the fact that the site can actully remember my login now, "Remember Me" should only eliminate login time outs and make it so that when I return to the site after closing my browser without logging out, I don't have to login again.  It should not make the login permanent.   Given the universal login system, I imagine that all other "Sign Out" and "Logout" buttons/links on the site will suffer from the same problem.
#2 calronmoonflower Oct 03, 2009 3:32:30	Customer Service is the proper route. I also cannot log out with the button on the main page, however, I didn't log in after the update to start with. It could be that the login there and for the forums are linked now.
#3 blackplauge Oct 05, 2009 12:32:10	The CS site, unfortunately, won't let me login and send emails.  When I click "Email Us" it gets stuck in never-ending load loop.
#4 orc_kirin Oct 05, 2009 12:55:38	The CS site, unfortunately, won't let me login and send emails.  When I click "Email Us" it gets stuck in never-ending load loop. Sorry to hear about your troubles with the site. If you visit this thread  and make a post, someone will resolve the issue with your help account.
#5 orc_kirin Oct 05, 2009 12:56:38	I've removed content from this thread because trolling is a  Code of Conduct violation.  You can review the Code of Conduct here: wizards.custhelp.com/cgi-bin/wizards.cfg... Please keep your posts polite, respectful, and on-topic, and refrain from making personal attacks.
#6 lokiare Oct 05, 2009 14:19:32	The CS site, unfortunately, won't let me login and send emails.  When I click "Email Us" it gets stuck in never-ending load loop. Sorry to hear about your troubles with the site. If you visit this thread  and make a post, someone will resolve the issue with your help account. Does anyone else see the irony of having to post in a thread to get your personal accounts access to the help system?
#7 mudbunny Oct 05, 2009 15:19:47	The thread is a central place where ORCs can go and find people who, for whatever reason, have problems with their accounts that don't allow resolution via the help-system. It seems to be quite successful, and from browsing the thread, most people have their issue resolved within a couple of days. Seems to be working pretty good to me. I suggested something like this for problems with DDI accounts back when they first started offering pay accounts, and they expanded it to all problems with the help-system.