Novels articles unavailable

Post/Author/DateTimePost
#1

Zireael

Mar 05, 2010 5:01:11
Ever since the Community appeared and the main site underwent some changes, all the novels articles became unavailable - they show up in the searches but direct me to the Novels main page. What happened? Some of them are still quite useful...
#2

Zireael

Mar 14, 2010 10:23:57
Hey, no reply again? What's going on? That's the third time I'm asking...
#3

calronmoonflower

Mar 14, 2010 15:11:41
Hey, no reply again? What's going on? That's the third time I'm asking...

You need to e-mail Customer Service.
#4

MattDroz

Mar 27, 2010 23:14:36
Hey, no reply again? What's going on? That's the third time I'm asking...

You need to e-mail Customer Service.

We need to email customer service to find out why we can't see pages from the old novels?
#5

calronmoonflower

Mar 27, 2010 23:20:53
Because they can answer the question.
#6

Zireael

Mar 28, 2010 12:37:08
I e-mailed them yesterday, we'll see what happens...
I really hope for an answer, the thing has been bugging me for some time. Those articles were just... gems!
#7

MattDroz

Mar 28, 2010 13:53:06
Because they can answer the question.

My point is, this is a forum run by a business for the express purpose of disseminating product information and answering questions by their customers. By saying "You need to contact Customer Service", it sends the message that they do not read or respond to any of the forums, which means they don't really care about what goes on here.
#8

calronmoonflower

Mar 28, 2010 19:34:03
Because they can answer the question.

My point is, this is a forum run by a business for the express purpose of disseminating product information and answering questions by their customers.

No it isn't. It is a place for fans to gather and talk about the product. A few forums like the errata forums are for feedback, but the vast majority are not.

On this forum you might get a VLC to pass the info on, but that is mainly for free back on the forums rather that the WotC site, and thus this is outside the area they cover.

By saying "You need to contact Customer Service", it sends the message that they do not read or respond to any of the forums,

You might get a response, but it is unlikely. If you try the WIZARDS.COMunity forums, you would more likely get a response, as that is the place for the feedback of this type.

which means they don't really care about what goes on here.

False conclusion, most likely based on the misconception above. This is the wrong forum for that type of feedback, and the Customer Service route it the official way to do it.
#9

Zireael

Mar 29, 2010 4:09:04
I tried the aforementioned forums too, no answer either.
I'm waiting, we'll see what the answer is...
#10

mudbunny

Mar 29, 2010 12:32:50
I will poke someone at WotC to try to get an answer. Before I do that, could you provide more info for me? Some sample links that used to work but no longer do, for example?

Thanks!!
#11

Zireael

Mar 30, 2010 2:27:18
www.wizards.com/Books/Wizards/?doc=fr_va... - That one is Valas' character profile, linked from WotSQ gift set
www.wizards.com/default.asp?x=books/fr/s... - Halisstra's character profile

www.wizards.com/default.asp?x=books/fr/l... - Liriel's profile
www.wizards.com/default.asp?x=books/fr/b... - Liriel's stats which are a MUST-have!

There are many more, but I can't find them at the moment. Basically anything that was related to FR Novels.
#12

MattDroz

Mar 30, 2010 13:26:45
www.wizards.com/Books/Wizards/?doc=fr_va... - That one is Valas' character profile, linked from WotSQ gift set
www.wizards.com/default.asp?x=books/fr/s... - Halisstra's character profile

www.wizards.com/default.asp?x=books/fr/l... - Liriel's profile
www.wizards.com/default.asp?x=books/fr/b... - Liriel's stats which are a MUST-have!

There are many more, but I can't find them at the moment. Basically anything that was related to FR Novels.

Tried these as well:

ww2.wizards.com/Books/Wizards/?doc=fr_de... Cadderly Stats
ww2.wizards.com/Books/Wizards/?doc=fr_lo... Catti-Brie, Regis, etc. stats
ww2.wizards.com/Books/Wizards/?doc=fr_he...
#13

Zireael

Mar 31, 2010 13:23:16
Still no reply from the Customers Service.
#14

mudbunny

Mar 31, 2010 13:58:10
I have poked the Community Manager to look into this.
#15

WotC_Trevor

Mar 31, 2010 16:53:05

Hey guys, I have been poked and I'm checking in on this - sorry for the lack of reply. As soon as I get something, I'll pop back in and let you know. 

#16

Zireael

Apr 07, 2010 10:40:11
No reply whatsoever. I guess the Cust Service has more important things to do...
WotC_Trevor: Gotten anything?
#17

MattDroz

Apr 09, 2010 7:54:56
Kinda quiet around here.

Which, unfortunately, seems to be the status quo when asking a policy or technical question.
#18

calronmoonflower

Apr 09, 2010 19:04:59
Google Powers Activate
www.wizards.com/Books/Wizards/?doc=fr_va... - That one is Valas' character profile, linked from WotSQ gift set

webcache.googleusercontent.com/search?q=...

Active the Way Back Machine.
www.wizards.com/default.asp?x=books/fr/s... - Halisstra's character profile

I couldn't find it.
www.wizards.com/default.asp?x=books/fr/l... - Liriel's profile

web.archive.org/web/20060105174948/http:...

www.wizards.com/default.asp?x=books/fr/b... - Liriel's stats which are a MUST-have!

web.archive.org/web/20070603001522/http:...

ww2.wizards.com/Books/Wizards/?doc=fr_de... Cadderly Stats

Another miss.

ww2.wizards.com/Books/Wizards/?doc=fr_lo... Catti-Brie, Regis, etc. stats

Whiff..

ww2.wizards.com/Books/Wizards/?doc=fr_he...

web.archive.org/web/20080520185618/http:...



#19

Zireael

Apr 10, 2010 4:28:13
The Way Back Machine doesn't solve everything, as we see.
Still waiting for any kind of active reply.
#20

Zireael

Apr 17, 2010 2:19:52
A week has passed. Nothing. Where's WotC_Trevor?
#21

mudbunny

Apr 19, 2010 10:52:44
I will poke him again.
#22

MattDroz

Apr 23, 2010 10:54:45
I will poke him again.

Any news?
#23

Zireael

May 11, 2010 3:30:59
Another one: Gorlist's character profile with awesome art.
Original link:www.wizards.com/default.asp?x=books/fr/c...[BTW it's even referenced on Elaine's site)
Some archive else: 132.209.40.23/w4/campagne/Downloads/Char...
That's lucky, but I'd still prefer original links working!

Mudbunny, WotC_Trevor: Any news?
#24

Zireael

Jul 12, 2010 12:51:08
Two months have passed. What's the news?