Post/Author/DateTime	Post
#1 cmdluke Jul 17, 2009 11:05:12	I just got an email supposedly from Wizards of the Coast saying my forum account hasn't been logged into for over a year and it may be deleted. I am on these boards almost every day. anyone else get this email? Here is the text from the email: Dear Wizards Forums Account Holder- We are contacting you because you have not logged into your forums account in over a year. Due to a change in our accounts system, your account may be deactivated. We'd love to invite you back to see how vibrant the Wizards of the Coast community is. If you play any of our games, or just like to talk about them, there is no better place than our forums. To reactivate and protect your account, log in here with your email address. If you don’t remember your password, you may click the link to request a password reset . You may be asked to claim your forums account . If asked, follow the instructions in the wizard. By protecting your account, you will be preserving your authorship of any content you have contributed to the forums throughout the life of your account. You must reactivate your account by 11:59 p.m. PDT, on Tuesday, July 21st in order to protect it. During this account cleanup, you may receive more than one email from us regarding your account. We apologize in advance if this is the case, but be assured that if you receive more than one email, each email will regard a different aspect of your account, and may be important to you. We hope to see you in the forums joining in on some great conversations. If you have any questions, please contact Customer Service at (800) 324-6496. Keep on gaming, Wizards of the Coast
#2 Shado Jul 17, 2009 11:05:48	I just received the following e-mail: Dear Wizards Forums Account Holder- We are contacting you because you have not logged into your forums account in over a year. Due to a change in our accounts system, your account may be deactivated. We'd love to invite you back to see how vibrant the Wizards of the Coast community is. If you play any of our games, or just like to talk about them, there is no better place than our forums. To reactivate and protect your account, log in here with your email address. If you don’t remember your password, you may click the link to request a password reset . You may be asked to claim your forums account . If asked, follow the instructions in the wizard. By protecting your account, you will be preserving your authorship of any content you have contributed to the forums throughout the life of your account. You must reactivate your account by 11:59 p.m. PDT, on Tuesday, July 21st in order to protect it. During this account cleanup, you may receive more than one email from us regarding your account. We apologize in advance if this is the case, but be assured that if you receive more than one email, each email will regard a different aspect of your account, and may be important to you. We hope to see you in the forums joining in on some great conversations. If you have any questions, please contact Customer Service at (800) 324-6496. Keep on gaming, Wizards of the Coast My initial thought was that it was someone trying to steal my account details, as the possibility that I haven't logged in during the past year is absurd. I'm logged in on multiple computers weekly. Anyone receive these?
#3 Herrozerro Jul 17, 2009 11:06:48	i just got the email as well, im waiting cust serv reply
#4 Mock Jul 17, 2009 11:07:41	I just received the message also. I'm a regular here. I suspect it may be phishing, but perhaps it's some sort of latent Gleemax thing that suddenly woke up.
#5 sotp_seamus Jul 17, 2009 11:12:31	Just got the very same message. When I clicked on the 'Click here to reactivate' link, it sent me to the Wizards forum page. Sounds like a glitch, although I'll be incredibly upset if my account gets deleted.
#6 jeffepp Jul 17, 2009 11:15:30	...Yet, while it has been a few weeks, it has NOT been a year. Any one have any idea what this is about? Is there a bug in there account system? Should I contact someone to let them know that they are sending out these messages in error? If so, who should be contacted?
#7 egads Jul 17, 2009 11:16:17	Got the email as well Links point to wizards.custhelp.com seems rather bogus to me Probably looking to snag peoples insider login/passwords
#8 jaelis Jul 17, 2009 11:19:36	I got it, and clicked the proffered link. It did in fact bring me here. So if it's phishing, its not obvious what they are phishing for. My guess was that our accounts got duplicated somehow when they switched over to Gleemax, and the dup account has been idle.
#9 gabe1k_dup Jul 17, 2009 11:20:07	I got one too. What's hilarious is that when I get these types of emails from other sites I assume it's phishing. But with the one from Wizards, I assumed their system screwed up.
#10 Herrozerro Jul 17, 2009 11:20:37	I got it, and clicked the proffered link. It did in fact bring me here. So if it's phishing, its not obvious what they are phishing for. My guess was that our accounts got duplicated somehow when they switched over to Gleemax, and the dup account has been idle. don't trust it, in fact im not sure if i trust you supporting it.
#11 elzbeth Jul 17, 2009 11:21:29	Just got the very same message. When I clicked on the 'Click here to reactivate' link, it sent me to the Wizards forum page. Sounds like a glitch, although I'll be incredibly upset if my account gets deleted. I got this message, too. But since I logged in yesterday, phishing was on my mind and I avoided clicking through the links to log in. The forums were taking forever to load and I couldn't reply for a few minutes, so maybe it's just a glitch (I hope so!).
#12 jeffepp Jul 17, 2009 11:21:36	I just started a thread on the same subject, at the same time as this one. I have no problem with a mod merging mine with this one. Annnny Hoo, there has to be something glitched up in there system.
#13 aberzanzorax Jul 17, 2009 11:21:40	I got this email: Important information about your Wizards of the Coast forums account‏ From: Wizards of the Coast (wizardscusthelp@wizards.com) You may not know this sender.Mark as safe|Mark as junk Sent: Fri 7/17/09 10:44 AM To: YOURS TRULY Dear Wizards Forums Account Holder- We are contacting you because you have not logged into your forums account in over a year. Due to a change in our accounts system, your account may be deactivated. We'd love to invite you back to see how vibrant the Wizards of the Coast community is. If you play any of our games, or just like to talk about them, there is no better place than our forums. To reactivate and protect your account, log in here with your email address. If you don’t remember your password, you may click the link to request a password reset . You may be asked to claim your forums account . If asked, follow the instructions in the wizard. By protecting your account, you will be preserving your authorship of any content you have contributed to the forums throughout the life of your account. You must reactivate your account by 11:59 p.m. PDT, on Tuesday, July 21st in order to protect it. During this account cleanup, you may receive more than one email from us regarding your account. We apologize in advance if this is the case, but be assured that if you receive more than one email, each email will regard a different aspect of your account, and may be important to you. We hope to see you in the forums joining in on some great conversations. If you have any questions, please contact Customer Service at (800) 324-6496. Keep on gaming, Wizards of the Coast I have logged into my account a TON over the last year, and did so yesterday as well. Phishing scam or WotC snafu? I dunno. BUT I AIN'T REPLYING TO IT.
#14 Zherog Jul 17, 2009 11:21:54	I've also received the e-mail, and I'm here nearly every day. I've contacted Customer Service to try to determine what's going on.
#15 sotp_seamus Jul 17, 2009 11:22:47	I just called CustServ, and they said by some fluke, they emailed it to everybody. They told me that, as long as I've logged in recently (and I have), there'll be no issue. Looks like it was just a house-cleaning eff^.
#16 Naseru Jul 17, 2009 11:24:17	i got this email today. But first "You last visited: 07-15-09 at 09:00 PM" and second i havent had this account for a year. i dont even think i have had this account for 6 months.
#17 Shado Jul 17, 2009 11:26:26	I just called CustServ, and they said by some fluke, they emailed it to everybody. They told me that, as long as I've logged in recently (and I have), there'll be no issue. Looks like it was just a house-cleaning eff^. Is it weird that I feel better knowing someone/something screwed up? :P
#18 doneisi Jul 17, 2009 11:26:53	WotC went through a time warp sending them roughly 1 year into the future. I got one too.
#19 paradoxes9 Jul 17, 2009 11:27:18	I doubt this is phishing lol - who cares about our passwords for this site? I just think it's an error.
#20 celloshane Jul 17, 2009 11:27:54	I got it to, and like Aberzanzorax I'm here practically every day. According to the other thread: I just called CustServ, and they said by some fluke, they emailed it to everybody. They told me that, as long as I've logged in recently (and I have), there'll be no issue. Looks like it was just a house-cleaning eff^.
#21 Herrozerro Jul 17, 2009 11:28:47	I doubt this is fishing lol - who cares about our passwords for this site? I just think it's an error. im not sure... maybe the people who have DDI subscriptions?
#22 paradoxes9 Jul 17, 2009 11:33:00	Looking back at the email, I'm positive it's legit, and I've seen some extremely well done phishing mails that were supposed to be from PayPal. There's always something they do slightly wrong that tips you off - I'm sure this is just an error. I'm not DDI anyway, so if I'm wrong, BFD.;)
#23 Phobos Jul 17, 2009 11:33:03	Same with me, to the e-mail I use to log in with, and I am logged in with, right now. I'm here daily.
#24 zombie_babies Jul 17, 2009 11:33:30	Is it weird that I feel better knowing someone/something screwed up? :P Not at all. See, this means we shouldn't have to go through all sorts of BS to get the problem fixed. Well, at least that's how it looks. The reality of the situation remains to be seen. :P I got my email while I was logged in. Kind of a 'wtf' moment. ;)
#25 zaihaj Jul 17, 2009 11:40:30	Same here...
#26 Zherog Jul 17, 2009 11:41:45	I just received an e-mail back from Customer Service that says the same basic thing as sotp learned on the phone.
#27 Snooze Jul 17, 2009 11:49:00	I got the same email as well. When did we all redo our accounts for the Gleemax switchover? Was that just about say, a year ago? I wonder if our "old" accounts (from before the switchover) are still in the system somewhere, and since we're all using our "new" accounts, they're sitting idle?
#28 surbrus Jul 17, 2009 11:54:24	It must be a bug, I was about to report on the forum as well. Browsing the DnD forum and get that email, saying that I haven't logged in for over a year... funny thing is, my account is not even a year old... hell, I have barely even played DnD for an entire year :P
#29 Mengu74 Jul 17, 2009 11:55:37	It doesn't look like fishing, all the links are legit. Clearly an error. Let's try not to all email them and ask. Just ignore it.
#30 shadracht Jul 17, 2009 11:59:42	I, too received the same e-mail. This followed a period where the login server wouldn't work, and then I was apparently logged in, but it refused to acknowledge this fact.
#31 serphet Jul 17, 2009 12:00:19	legit, the forums went down for a second around the time it was sent.
#32 abyssaldeath Jul 17, 2009 12:02:13	legit, the forums went down for a second around the time it was sent. Cool that wasn't just me then.
#33 Kevin_Andrew_Murphy Jul 17, 2009 12:21:53	Same problem here, and along with that, an inane "July 21st" deadline to reactivate my account. Hello, WotC, it's convention season. I was just out of town for ten days, and I'm off to Comicon next week, and when that's going on, I have better things to do than log in to forums because some incompetent programmer got their electronic knickers in a twist. I should probably ask the booth staff at Comicon in person. I'm certain they won't know, but I'm betting it will get back to the person responsible.
#34 poseidon88 Jul 17, 2009 12:33:24	It was a goof. They've already sent out a retraction. Move along. Nothing to see here. ;)
#35 Dareus Jul 17, 2009 12:36:24	I got one also and I am on almost everyday at least once.
#36 cmdluke Jul 17, 2009 12:41:09	Its officially a glitch. Just got another email from them. Please disregard the below email that you received today regarding your forums account. This email mistakenly went out to active members instead of inactive members. Your account is still active in our system, and you do not need to take any further action. We apologize for any inconvenience this has caused. Thank you for being an active member of our community! Keep on gaming, Wizards of the Coast
#37 kvorad Jul 17, 2009 12:51:14
#38 zombie_babies Jul 17, 2009 12:51:28	In case anyone missed this, here's some more info.
#39 KingNewbs Jul 17, 2009 12:58:11	My initial thought was that it was someone trying to steal my account details It's a very good thought, especially since the links in that email don't go to an official wizards site. Instead, they go to http://wizards.custhelp.com/rd?1=AvcG~wr6Dv8SgDD7GoEe~yL~Jvsq~xn~&2=282 which, as far as I know, could be anything. Turns out if you click them you get redirected to the wizards webpage... but I only clicked them AFTER I saw this post, just to see what would happen. If anyone from wizards is watching this thread, please get that fixed. "custhelp.com" looks like a scam at first glance to anyone who knows what to look for. Plus the fact that the email originates from yet another unknown entity, "rightnowtech" makes it seem even more suspicious. Maybe I'm too paranoid about phishing, but you'd think a third-party customer service firm would use official email addresses from the company they're representing before asking that company's users to click on some links to provide their login and password. This is why phishing is such a successful enterprise all over the world, because the legitimate emails look the same as the illegitimate ones.
#40 zombie_babies Jul 17, 2009 13:01:15	Clarification emails seem to have been sent: Please disregard the below email that you received today regarding your forums account. This email mistakenly went out to active members instead of inactive members. Your account is still active in our system, and you do not need to take any further action. We apologize for any inconvenience this has caused. Thank you for being an active member of our community! Keep on gaming, Wizards of the Coast
#41 drackcove Jul 17, 2009 13:06:41	lol got both emails.
#42 Zherog Jul 17, 2009 13:46:41	It's a very good thought, especially since the links in that email don't go to an official wizards site. Instead, they go to http://wizards.custhelp.com/rd?1=AvcG~wr6Dv8SgDD7GoEe~yL~Jvsq~xn~&2=282 which, as far as I know, could be anything. Turns out if you click them you get redirected to the wizards webpage... but I only clicked them AFTER I saw this post, just to see what would happen. If anyone from wizards is watching this thread, please get that fixed. "custhelp.com" looks like a scam at first glance to anyone who knows what to look for. Plus the fact that the email originates from yet another unknown entity, "rightnowtech" makes it seem even more suspicious. Maybe I'm too paranoid about phishing, but you'd think a third-party customer service firm would use official email addresses from the company they're representing before asking that company's users to click on some links to provide their login and password. All of these are great points. For those who use the help system, these things look normal; for those who've never logged into the Customer Service site, they certainly have the Hallmarks of a phishing scam. Anybody can access the customer service site by scrolling to the bottom of any forum page and clicking the "Contact Us" link. The login and password for that site should be the same as your forum account. Once you're in there, you'll see the URL and see the RightNowTech logo on the page.
#43 Artifact Jul 17, 2009 15:02:41	Just thought I'd post this, in case anyone is having problems logging in since the emails have been sent out. I was logged out today and the log-in server didn't work for me, at first. I had been logged in for 2 weeks, so being logged out was out of the ordinary. I basically cleaned house on the PC: Deleted all 'cookies', cleaned up the hardrive of odds-n-end online files, erased 'online history', and so on. Then, when I came to the forums, I was logged out but was able to log back in without a hitch. So, if you've been logged out and are reading this post as a 'guest' ;), try cleaning house first, then come back and try signing in.
#44 serphet Jul 17, 2009 15:05:39	it simply fixed itself after 30 mins for myself.
#45 Xaielao2 Jul 17, 2009 15:24:44	I got the e-mail and then another saying it was erroneously sent to those with active accounts instead of those with inactive accounts as it was intended, and to ignore the first e-mail.
#46 CoarseDragon Jul 17, 2009 16:28:47	:whatsthis Glad that's over.
#47 Artifact Jul 17, 2009 16:43:09	@Xaielao: What are you sayin' with your sig (the latter part at least) :P? Just curious, I've noticed it a few times now. Am I the only one who's wondering what's up?
#48 cartigan Jul 17, 2009 17:04:09	This is the kind of thing that happens when some one accidentally uses a 1 instead of 0.
#49 sotp_seamus Jul 17, 2009 17:18:37	I'll bet you feel really silly now, after getting the clarification email...
#50 humanmind Jul 17, 2009 17:20:09	I just got this e-mail. Weird thing is I haven't even been on here for a year.
#51 sockmonkey66 Jul 17, 2009 20:32:10	Yeah, I angsted for a couple hours before it occured to me to delete cookies. :embarrass
#52 adamgibbons Jul 17, 2009 21:48:56	I got it as well. Then a short time later I got an email saying it was accidently sent to some people who were activate and to disregard the first email.
#53 ryyme Jul 17, 2009 23:35:35	I doubt this is phishing lol - who cares about our passwords for this site? I just think it's an error. It's not so much this site that people are phishing for but passwords. Often times people will use the same passwords on multiple sites. So someone gets your password to this site and uses it to try and hack into you bank account or other accounts you have that are equally as damaging if in the wrong hands.
#54 stoneshape Jul 18, 2009 11:08:33	Well, it appears I'm back on the boards. Had to fill in some more info. Still strange esp. for the frequent posters.
#55 warrl Jul 18, 2009 21:18:22	I doubt this is phishing lol - who cares about our passwords for this site? I just think it's an error. Lots of people use a single ID and password for everything. So if you (a hacker) get the ID and password and then start guessing where they log into... (I do have a single ID and password... for about a half-dozen BULLETIN BOARDS. All my financials and anything else I would really care to secure is tucked away safely behind other security codes.) Alternatively, you could use the link to plant a keylogger on their machine (and then redirect them to where you claimed your link would take them)...
#56 susannymn Jul 22, 2009 1:56:42	Got another one today: Dear Wizards Forums Account Holder- We are contacting you because you have not logged into your forums account in over a year. Due to a change in our accounts system, your account may be deactivated. We'd love to invite you back to see how vibrant the Wizards of the Coast community is. If you play any of our games, or just like to talk about them, there is no better place than our forums. To reactivate and protect your account, log in here with your email address. If you don’t remember your password, you may click the link to request a password reset . You may be asked to claim your forums account . If asked, follow the instructions in the wizard. By protecting your account, you will be preserving your authorship of any content you have contributed to the forums throughout the life of your account. You must reactivate your account by 11:59 p.m. PDT, on Wednesday, July 29th in order to protect it. During this account cleanup, you may receive more than one email from us regarding your account. We apologize in advance if this is the case, but be assured that if you receive more than one email, each email will regard a different aspect of your account, and may be important to you. We hope to see you in the forums joining in on some great conversations. If you have any questions, please contact Customer Service at (800) 324-6496. Keep on gaming, Wizards of the Coast I received the original one of these, followed shortly thereafter by the correction e-mail. This time, no correction e-mail. Curiouser and curiouser...