Problems when trying to edit account info

Post/Author/DateTimePost
#1

MarkAtkinson

Oct 05, 2009 15:48:13

When I try to do this I get this message


 A technical error has occurred. Please close your browser and try again.


I also cannot send an e-mail to cus-serv.


Any help or advice appreciated.

#2

calronmoonflower

Oct 06, 2009 2:14:12

Try this thread: Trouble Accessing our Help System? Post here.

#3

lokiare

Oct 06, 2009 16:49:19

After that send an email to customer service. This thread has been answered. It should be locked now.

#4

Herrozerro

Oct 06, 2009 17:00:00


After that send an email to customer service. This thread has been answered. It should be locked now.




if you havent already, just report and let be. you dont need to troll and post this on 5 threads,

#5

lokiare

Oct 08, 2009 18:02:01

I'm sorry, I thought it was policy to lock threads after they have been answered? My mistake.

#6

asmodeuslore

Oct 08, 2009 23:42:06


I'm sorry, I thought it was policy to lock threads after they have been answered? My mistake.




No apology needed.  Everyone makes mistakes.


The policy is to lock a thread, only if it is likely to devolve into a flame war. This was clarified in the huge discussion thread about the thread locking policy, which I believe you were involved in.

#7

ORC_Ghost

Oct 10, 2009 4:37:04

Hi MarkAtkinson,


I made an adjustment to your account and now you should be able to submit your problem with the "Email Us" tab at wizards.custhelp.com . If you still have trouble, post here and we'll get it fixed for you as quickly as possible.


Sorry for the inconvenience this has caused.


 

#8

MarkAtkinson

Oct 11, 2009 13:19:08


Hi MarkAtkinson,


I made an adjustment to your account and now you should be able to submit your problem with the "Email Us" tab at wizards.custhelp.com . If you still have trouble, post here and we'll get it fixed for you as quickly as possible.


Sorry for the inconvenience this has caused.


 





Thankyou for you help.