This is absurd. Please get your forums working smoothly before trying to charge money for online applications. THanks.
We are performing network maintenance on Wednesday, November 5th, from 9:00 am to 10:00 am. This affects the Wizards.com web sites, MTGO, and the forums. You may experience short, periodic interruptions in service during this time.
In short, the downtimes are not the result of incompetence, poor design, or bad management, but an expected result of preplanned maintainance that we were warned about in advance.
What's that? :P
In a more serious response however: I'm concerned not so much with forum instability; I'm more concerned with the constant "work-arounds" I have to implement in order to download and open Insider content that I've paid for. Some customers may unfortunately be unaware of such work-arounds and essentially be blocked out of their subscriptions. Not a good thing.
Bottom line: The articles are great and the bonus tools nice for what they are. The service part of DDI however, is a joke (in keeping with the opening sentiment, of course ;)).
I agree: These forums are funny, a real joke a minute.
:P
In a more serious response however: I'm concerned not so much with forum instability; I'm more concerned with the constant "work-arounds" I have to implement in order to download and open Insider content that I've paid for. Some customers may unfortunately be unaware of such work-arounds and essentially be blocked out of their subscriptions. Not a good thing.
Bottom line: The articles are great and the bonus tools nice for what they are. The service part of DDI however, is a joke (in keeping with the opening sentiment, of course ;)).
While i understand your frustrations your subscription was optional, and yes it is your money and yes they promised the tools would work on time, but as humans that we are, we make mistakes, we miscalculate, and of course that you have the right to complain. However, it wouldnt be much wiser to address the proper department regarding these "work arounds" DDI is still a work in progress, but with our funds and bug report we could aid them... now you might say why should i pay for something that doesnt work completely... well that is up to you... i like to view things like i did when the nintendo came out... i was a kid still and everyone but me was happy with it... for me it sucked some games took forever to work (i remember having to blow the cartrige and all the other work arounds... so i decided to not buy one because i knew something better would come out eventually... but my friends disagreed regardless of the trouble they kept playing and buying... and then the super nintendo came out, still not perfect but heck it was way better than its predecesor and so i bought it... so what i am saying is... either pay for it and claim for the product you bought in a constructive manner or simply dont pay for it, and trust me on this ranting mindlessly wont gt you anywhere ;)
If he paid for something, and it doesn't work as advertised, I suggest he complains his head off, loudly, in as public a manner as possible. That directly benefits me. Now, I know not to buy the DDI even after they actually implement the parts worth paying for, because it doesn't work reliably.
And then nobody buys it, and then it gets ****-canned, and then something that could have been awesome had you just used the proper channels of complaint is now quite dead.
Thanks a ton. :$
Lackluster service diminishes what would otherwise be a fine effort on the part of the magazines. Readers shouldn't have to resort to work-arounds to see material they've paid for, especially when WotC has admitted that the download problems are likely on their end, not ours. IIRC it's Digital Insider #12 where this is brought up. In this regard, I'd advise potential subscribers to hold off until they're sure they know what they're getting into (i.e. what work-arounds are best for a particular browser/PDF reader set-up).
I've contacted Customer Service (of course), several times; not much to show for it at the moment but I'm still working at it on my end. All I'm doing here is blowing steam; it's harmless and makes me feel better, so sue me :P.
And then nobody buys it, and then it gets ****-canned, and then something that could have been awesome had you just used the proper channels of complaint is now quite dead.
Thanks a ton. :$
... out of curiosity, because hey, it's the internet and I can't really tell. Are you joking?
... out of curiosity, because hey, it's the internet and I can't really tell. Are you joking?
He has got to be. Expecting someone to let others waste their money on such ******** service by staying quiet is insane.
Lackluster service diminishes what would otherwise be a fine effort on the part of the magazines.
They ceased being magazines a year or so ago, when they stopped printing them on paper.
They ceased being magazines a year or so ago, when they stopped printing them on paper.
Yeah, but calling them "e-zines" just doesn't feel right to me-- even if the shoe fits, they deserve better ;).
No, I'm serious. However, I'm not about "Silencing the Truth" or any BS like that. I'm just replying to your statement about "complaining his fool head off." THAT type of *****ing won't get anything done in the long run. This bitter, angsty type of complaining that people feel they need to do in Public is simply embarrassing. Send your bitter anger to CS, let them handle your complaints, then come back to the Boards and POLITELY inform the rest of us that there are problems with said product, and what those problems are, and whether or not you see any improvements on your complaints. Anyone who acted in this ridiculous manner in Public would be looked at like a crazy idiot. You don't stand out in the street and scream, "THIS IS ********!! THIS PRODUCT IS A JOKE!! I HAVE PROBLEMS WITH IT, SO NO ONE ELSE SHOULD BUY IT!! **** YOU, WOTC!!" Again, this is not how you get things done in a constructive manner. I had problems with the Character Builder, and so I sent a scathing report to CS, but you don't see me making an idiot of myself in Public about something so unimportant. Participating in this kind of Public self-indulgence only lowers the respect anyone might have had for you to almost nothing. I really don't think that's worth it, myself.
Wiz-O passing off a shoddy product is worse than someone complaining loudly in public. When you pay for a product based on a list of features that has been released, and those features do not work right you have been misled and essentially stolen from. Yes, people should scream their heads off and wiz-o should be refunding those people when they cancel their sub.
I've never had a sub to DDI and probably never will.
If you can't keep your forums working properly, why should I spend money on other online applications provided by your company? Won't they be just as bad for crashes, maintenance, horrible administration decisions, etc?
This is absurd. Please get your forums working smoothly before trying to charge money for online applications. THanks.
you are the lie!
.. I mean, the joke!
No, I'm serious. However, I'm not about "Silencing the Truth" or any BS like that. I'm just replying to your statement about "complaining his fool head off." THAT type of *****ing won't get anything done in the long run. This bitter, angsty type of complaining that people feel they need to do in Public is simply embarrassing. Send your bitter anger to CS, let them handle your complaints, then come back to the Boards and POLITELY inform the rest of us that there are problems with said product, and what those problems are, and whether or not you see any improvements on your complaints. Anyone who acted in this ridiculous manner in Public would be looked at like a crazy idiot. You don't stand out in the street and scream, "THIS IS ********!! THIS PRODUCT IS A JOKE!! I HAVE PROBLEMS WITH IT, SO NO ONE ELSE SHOULD BUY IT!! **** YOU, WOTC!!" Again, this is not how you get things done in a constructive manner. I had problems with the Character Builder, and so I sent a scathing report to CS, but you don't see me making an idiot of myself in Public about something so unimportant. Participating in this kind of Public self-indulgence only lowers the respect anyone might have had for you to almost nothing. I really don't think that's worth it, myself.
Wiz-O passing off a shoddy product is worse than someone complaining loudly in public. When you pay for a product based on a list of features that has been released, and those features do not work right you have been misled and essentially stolen from. Yes, people should scream their heads off and wiz-o should be refunding those people when they cancel their sub.
I've never had a sub to DDI and probably never will.
I would like to make one point though; When a customer makes a loud, public scene expressing unhappiness in a place of business it typically has two effects. First, most other customers generally classify the aggressor mentally as a jackass. Second, management usually responds quickly and efficiently to resolve the issue and satisfy the customer. IE, complaining loudly about the food in a restaurant is likely to result in your check being comped. I've been behind the counter often enough to know.
Now, if you want to redirect this thread into a positive conversation, more power to you. But every now and then an unsatisfied customer is going to stand up and complain. Correcting that customer isn't likely to have much effect.
@ Crimson Lancer: you seem to be taking this a little to personal...you really cannot relate DDI to Windows...an app to an OS....If WotC have been paying attention (and I personally think they have) they make teh DDI corrections THE top priority for their tech dev teams....stop all progress on the unfinished phases and correct what is going on....the main issue is that they HAVE botched DDI from the beginning...but they do need to start making money off of it, as in now....the margin of free access and development is over and for it progress it needs to start bringing in revenue...WotC is a business and their goal is to make money/profit....you never buy technology when it is first released...there is always issues...you wait for the next run, or a couple down the line for all the bugs to work their way up and get corrected....unfortunate for those that are paying the cash now, but their money does "pay"ve the way for the future successes for the product
Yeah, that's pretty much exactly what I said.
I don't hate. I just find it ridiculous when people think the Internet is a means of bypassing Common Courtesy.
@Celloshane: Hehe, of course. I've seen Management deal VERY quickly with Customers who have something go wrong and complained about it publicly. However, that's no reason to scream your fool head off, froth at the mouth, and throw blanket generalizations around, not unless they killed your Parents with their product or something truly horrific like that.
This is the Community Business area...and I would like to think that this is a decent place to gripe if you have issues...we read this area...so what would make you think that those in the know do not...if there are issues that the community would be better off knowing then maybe someone should shout them out...you know, the whole squeeky wheel and grease thing...
THAT type of *****ing won't get anything done in the long run.
Actually... it totally does. The more public your whining, the quicker the fix. If you have a problem, scream to the high heavens. You're more likely to get a timely correction. If you just let it sit, maybe by sending a quiet request to the developers, nothing will ever happen. They don't care about YOU, the single customer. They care about the many, many people you might influence by your very loud complaints.
Complaining loudly can get results, but it is best to complain properly as well.
In general, the volume of a complaint is less important than its content in determining how effective it is. A clear, effective complaint always receives a better response than a loud, yet incoherent or unreasonable one.
What about a loud, public and coherent one, such as my complaint about being banned for no reason?
The full Code of Conduct is at http://forums.gleemax.com/community_coc.php
If you have questions, feel free to contact Customer Service.
Actually... it totally does. The more public your whining, the quicker the fix. If you have a problem, scream to the high heavens. You're more likely to get a timely correction. If you just let it sit, maybe by sending a quiet request to the developers, nothing will ever happen. They don't care about YOU, the single customer. They care about the many, many people you might influence by your very loud complaints.
No, that's why I said the long run. Screaming like a spoiled brat may get you a "quick-fix," but it will not actually SOLVE the problem. You're right, they don't care about you, so they'll simply do whatever it takes to shut you up ASAP, and since they're so worried about you and your whining, they won't step back and actually consider an intelligent solution to the problem you've presented. Instead, they'll just slap something on it in hopes it will be enough to silence you.
Making a formal, intelligent complaint gets things done. Throwing a tantrum gets you a band-aid.
Throwing a tantrum is more likely to get you ignored than actually get things done.
As someone who has worked closely with customers for a few years, I feel comfortable saying that the loudest, rudest complainers are the ones who get the least respect and the least real help. Being noisy might get someone to throw you a bone and pat you on the head. But if you want someone to really look at your viewpoint and try to come up with a solution to your problem, throwing a fit won't help at all.