Tired of having to reset my password - Downloaded from the Wizards Community, all coding removed by Solauren

Tired of having to reset my password

Post/Author/DateTime Post
#1
DooHickey
Feb 21, 2009 13:53:59 On a routine basis, the web site will not let me log in. I am forced to reset my password and then change it right back to the one I was using. Please fix your software to remember my password.

Now, today, it won't let me change my password back to the one I want to use. I'm very frustrated by this. If the forums and main website continue to remain so unreliable, I don't see continuing to pay for a subscription.

Thanks
#2
Hocus-Smokus
Feb 21, 2009 13:57:14 So...no chance this is an isolated incident? I'm a DDI Subscriber and a forum member, and it seems to remember my passwords just fine. No possible chance it could be something on your end?
#3
calronmoonflower
Feb 21, 2009 15:20:44 You should e-mail Customer Service about this.
They should be able to figure out why the forums don't like your password.
#4
Zherog
Feb 21, 2009 19:10:52
So...no chance this is an isolated incident? I'm a DDI Subscriber and a forum member, and it seems to remember my passwords just fine. No possible chance it could be something on your end?

It's not completely isolated. Somebody in [thread=1133626]this thread[/thread] recently reported the same problem.

I do agree with Cal's suggested course of action, though. And if the customer service site gives you trouble, you should post in the thread I linked.
#5
Dralenan
Feb 25, 2009 4:04:10 I used to have this problem, then after about the fifth or sixth reset it just stopped...it just acted like it forgot my password.
#6
subtle_knife_02
Feb 25, 2009 5:40:35 I too have had this issue; it plagued me for two weeks, but hasn't in the past week or so (knocking vigorously on wood).

SK
#7
smeelbo
Mar 09, 2009 22:55:47 It did this to me, until I devised a work around. The problem is, when you reset your password, and login with the temporary password, it marks your session as temporary, even if you change your password. Thus, 24 hours later, it resets your password, even though you changed it, and you are back to the beginning.

The work around is that after you change your password, log out and login again with your new, non-temporary password.

The fix should be that if you change your password, the session should be unflagged as temporary.

Smeelbo

Post/Author/DateTime	Post
#1 DooHickey Feb 21, 2009 13:53:59	On a routine basis, the web site will not let me log in. I am forced to reset my password and then change it right back to the one I was using. Please fix your software to remember my password. Now, today, it won't let me change my password back to the one I want to use. I'm very frustrated by this. If the forums and main website continue to remain so unreliable, I don't see continuing to pay for a subscription. Thanks
#2 Hocus-Smokus Feb 21, 2009 13:57:14	So...no chance this is an isolated incident? I'm a DDI Subscriber and a forum member, and it seems to remember my passwords just fine. No possible chance it could be something on your end?
#3 calronmoonflower Feb 21, 2009 15:20:44	You should e-mail Customer Service about this. They should be able to figure out why the forums don't like your password.
#4 Zherog Feb 21, 2009 19:10:52	So...no chance this is an isolated incident? I'm a DDI Subscriber and a forum member, and it seems to remember my passwords just fine. No possible chance it could be something on your end? It's not completely isolated. Somebody in [thread=1133626]this thread[/thread] recently reported the same problem. I do agree with Cal's suggested course of action, though. And if the customer service site gives you trouble, you should post in the thread I linked.
#5 Dralenan Feb 25, 2009 4:04:10	I used to have this problem, then after about the fifth or sixth reset it just stopped...it just acted like it forgot my password.
#6 subtle_knife_02 Feb 25, 2009 5:40:35	I too have had this issue; it plagued me for two weeks, but hasn't in the past week or so (knocking vigorously on wood). SK
#7 smeelbo Mar 09, 2009 22:55:47	It did this to me, until I devised a work around. The problem is, when you reset your password, and login with the temporary password, it marks your session as temporary, even if you change your password. Thus, 24 hours later, it resets your password, even though you changed it, and you are back to the beginning. The work around is that after you change your password, log out and login again with your new, non-temporary password. The fix should be that if you change your password, the session should be unflagged as temporary. Smeelbo