What kind of morons work for WotC? - Downloaded from the Wizards Community, all coding removed by Solauren

What kind of morons work for WotC?

Post/Author/DateTime Post
#1
jakelinoc
Jan 29, 2010 14:15:56 My friends and I just got back into D&D after not playing since high school(2nd edition).

I've been tryinng fo the last week to get a DCI/RPGA card. I have visited or called all the shops in my area that they list as running D&D events to see if they have any DCI/RPGA cards. Most of them have no idea what I'm talking about.

So I call customer no-service yesterday and ask how I can get one. He tells me to visit one of the stores or an event to get one, and give me a list of the same stores I have already contacted. I told him that didnt work. He then said I could email customer no-service, I said "aren't I talking to customer service now?" and he told me yes, but I need to email.

So I email asking if there is a way I can get them to send me one. They respond with a link to the knowledge base article telling me to go to an event or store and mark the case as solved.

What kind of idiots are these? What's the use of having an organization to support players if you are going to make it so hard to join that nobody can?

#2
yaeri
Jan 30, 2010 11:34:21 This problem occurs everywhere, not just in WotC. It has nothing to do with the people that work there.
Your thread title is bound to attract lots of hostile answers, even if your frustration is justified. It sounds like an attack against all WotC personel. If you change it you might get more helpful responses.

You said most of the stores you contacted did not know what you were talking about. What about those that did?

The only thing I can suggest is contacting stores even further away and see if you can get them to send you one.

By the way what is a DCI or RPGA card?
#3
whitebaron
Jan 30, 2010 15:12:09 apply here, get it online:

wizards.custhelp.com/cgi-bin/wizards.cfg...

you need to be logged in with your customerservice account, which is the same as your account here.

btw: the proper way to ask such a question, is
a) politely
b) in the RPGA or DCI forums.

as for mailing customer service, he was correct - they do not take credentials for granted, you need to be logged in in above linked page to do anything with them that is more than a little help. Also, you can join up with RPGA anytime you visit an organized event... there's no need to join up earlier than that. Your DM or Store will then give you such a card, or see that you get one next time.

---
From your above communication I have to say: It comes as no big surprise to me, that the CS guy wanted to get rid of you.

@Yaeri: the RPGA and the DCI are WOTC's organised play organisations, for D&D and Magic: The Gathering. You can play various magic tournaments all over the world with the DCI, and lots of different encounters in the Forgotten Realms, dungeon delves, gamenights (typically when one of the core 3 (phb, mm, dmg) books starts in its newest version - the next dnd gameday will be when PHB3 hits the shelves. )
#4
drnick
Feb 01, 2010 10:54:02 Yeah you get one when you show up to your first event.
#5
truefan
Feb 28, 2010 9:23:35
My friends and I just got back into D&D after not playing since high school(2nd edition).

I've been tryinng fo the last week to get a DCI/RPGA card. I have visited or called all the shops in my area that they list as running D&D events to see if they have any DCI/RPGA cards. Most of them have no idea what I'm talking about.

So I call customer no-service yesterday and ask how I can get one. He tells me to visit one of the stores or an event to get one, and give me a list of the same stores I have already contacted. I told him that didnt work. He then said I could email customer no-service, I said "aren't I talking to customer service now?" and he told me yes, but I need to email.

So I email asking if there is a way I can get them to send me one. They respond with a link to the knowledge base article telling me to go to an event or store and mark the case as solved.

What kind of idiots are these? What's the use of having an organization to support players if you are going to make it so hard to join that nobody can?

wouldn't surprise me....we are talking about a company that scared away 90% of D&D loyalists in VA with a new hacked down edition, and pretends it didn't happen...seriously...im trying to find anyone still playing...we had a VA D&D Group and Website... over 20,000 members, and over 1,000 posts a day... i just got back on after a sebaticle of a few years... i saw only one recent post, it was three months ago asking if anyone wanted to play some obscure non WotC game...
whered everyone go....why is WotC not paying attention

when is 5th coming out....no need for 4.5 just scrap the whole thing
i want my cleric spells back....why did we have to change standard terms for no apparent reason, 5 foot step wasn't hurting or confusing anyone

ANYONE OUT THERE IN VA STILL PLAY???? I GETTING TIRED OF SEARCHING

Post/Author/DateTime	Post
#1 jakelinoc Jan 29, 2010 14:15:56	My friends and I just got back into D&D after not playing since high school(2nd edition). I've been tryinng fo the last week to get a DCI/RPGA card. I have visited or called all the shops in my area that they list as running D&D events to see if they have any DCI/RPGA cards. Most of them have no idea what I'm talking about. So I call customer no-service yesterday and ask how I can get one. He tells me to visit one of the stores or an event to get one, and give me a list of the same stores I have already contacted. I told him that didnt work. He then said I could email customer no-service, I said "aren't I talking to customer service now?" and he told me yes, but I need to email. So I email asking if there is a way I can get them to send me one. They respond with a link to the knowledge base article telling me to go to an event or store and mark the case as solved. What kind of idiots are these? What's the use of having an organization to support players if you are going to make it so hard to join that nobody can?
#2 yaeri Jan 30, 2010 11:34:21	This problem occurs everywhere, not just in WotC. It has nothing to do with the people that work there. Your thread title is bound to attract lots of hostile answers, even if your frustration is justified. It sounds like an attack against all WotC personel. If you change it you might get more helpful responses. You said most of the stores you contacted did not know what you were talking about. What about those that did? The only thing I can suggest is contacting stores even further away and see if you can get them to send you one. By the way what is a DCI or RPGA card?
#3 whitebaron Jan 30, 2010 15:12:09	apply here, get it online: wizards.custhelp.com/cgi-bin/wizards.cfg... you need to be logged in with your customerservice account, which is the same as your account here. btw: the proper way to ask such a question, is a) politely b) in the RPGA or DCI forums. as for mailing customer service, he was correct - they do not take credentials for granted, you need to be logged in in above linked page to do anything with them that is more than a little help. Also, you can join up with RPGA anytime you visit an organized event... there's no need to join up earlier than that. Your DM or Store will then give you such a card, or see that you get one next time. --- From your above communication I have to say: It comes as no big surprise to me, that the CS guy wanted to get rid of you. @Yaeri: the RPGA and the DCI are WOTC's organised play organisations, for D&D and Magic: The Gathering. You can play various magic tournaments all over the world with the DCI, and lots of different encounters in the Forgotten Realms, dungeon delves, gamenights (typically when one of the core 3 (phb, mm, dmg) books starts in its newest version - the next dnd gameday will be when PHB3 hits the shelves. )
#4 drnick Feb 01, 2010 10:54:02	Yeah you get one when you show up to your first event.
#5 truefan Feb 28, 2010 9:23:35	My friends and I just got back into D&D after not playing since high school(2nd edition). I've been tryinng fo the last week to get a DCI/RPGA card. I have visited or called all the shops in my area that they list as running D&D events to see if they have any DCI/RPGA cards. Most of them have no idea what I'm talking about. So I call customer no-service yesterday and ask how I can get one. He tells me to visit one of the stores or an event to get one, and give me a list of the same stores I have already contacted. I told him that didnt work. He then said I could email customer no-service, I said "aren't I talking to customer service now?" and he told me yes, but I need to email. So I email asking if there is a way I can get them to send me one. They respond with a link to the knowledge base article telling me to go to an event or store and mark the case as solved. What kind of idiots are these? What's the use of having an organization to support players if you are going to make it so hard to join that nobody can? wouldn't surprise me....we are talking about a company that scared away 90% of D&D loyalists in VA with a new hacked down edition, and pretends it didn't happen...seriously...im trying to find anyone still playing...we had a VA D&D Group and Website... over 20,000 members, and over 1,000 posts a day... i just got back on after a sebaticle of a few years... i saw only one recent post, it was three months ago asking if anyone wanted to play some obscure non WotC game... whered everyone go....why is WotC not paying attention when is 5th coming out....no need for 4.5 just scrap the whole thing i want my cleric spells back....why did we have to change standard terms for no apparent reason, 5 foot step wasn't hurting or confusing anyone ANYONE OUT THERE IN VA STILL PLAY???? I GETTING TIRED OF SEARCHING