| Post/Author/DateTime | Post |
|---|---|
| #1kalakaDec 12, 2008 12:29:28 | As I look across the various forums, I see a lot of really interesting ideas from the WotC customer base. Some are specific to these forums, some are related to DDi tools / services, some are related to the game themselves. But there are so many ideas, how do you figure out what it is you should be working on next? There are some really interesting web-based applications out there that allow you to set up "Idea" forums -- where members post ideas, and other community members can promote or demote those ideas. It's very viral, and the effect is that the best ideas "bubble up to the top". These web-based programs work best in companies that have a large web-based community already, and they also have a knack for increasing that online community. It really helps a company focus on the ideas that are MOST IMPORTANT to their user community. See it in Action: Dell IdeaStorm: http://www.ideastorm.com/ Starbucks: http://mystarbucksidea.force.com/ideaList Salesforce IdeaExchange: http://ideas.salesforce.com/ I think you would find it to be an extremely powerful way of connecting with your Customers. |
| #2lord_karsusDec 15, 2008 16:11:20 | -At least concerning D&D, anyone is free to submit ideas to DRAGON/DUNGEON/DDI. They accept unsolicited material. If they choose to act on it is up to them, of course, but that's how you can "sell" your ideas to them. If they like them, they'll get in touch with you about them. |
| #3kalakaDec 15, 2008 16:42:07 | Umm, yeah, well, err ... thanks. |
| #4joydyheeDec 15, 2008 17:11:50 | Umm, yeah, well, err ... thanks. I hear ya. I don't think that's exactly what you meant. The ability to submit to WotC at all is a nice feature, but as Lord Karsus said, it is up to them to decide if they want to use it or not. They do not put it before the community and say "Hey, what do you think of this?" Your examples would do just that. you have an idea (maybe one that you are planning on sending into D/D/DDI), the community supports or denies it, and two things happen: 1) Depending on the feedback/promotion of the community, you can decide whether you want to pursue the idea further and in what areas you should focus, and 2) WotC would have a "heads up" about your idea and start formulating a decision about it ahead of time. They could even see it and approach you before you formally submitted it if they really liked it. |