"Login Failed" - Downloaded from the Wizards Community, all coding removed by Solauren

"Login Failed"

Post/Author/DateTime Post
#1
sefotron
Jan 28, 2009 4:30:15 (I've uninstalled and installed everything I am supposed to have and have checked I'm not doing anything / not doing anything I need to on the sticky thread).

When I try to update the new Character Builder, I am told my login details are incorrect....only they aint!

I'm running it through Windows Vista Basic.
#2
sefotron
Jan 28, 2009 4:31:45 Ah...now it's telling me the server is down for maintenance...probably that then ;)
#3
sefotron
Jan 28, 2009 4:39:06 Just for the sake of being accurate - it's gone back to telling me my login details are incorrect. Grr.
#4
The_Architect
Jan 28, 2009 15:43:33 Sefotron

Have you tried logging in to the wizards web site with the same email address and password to ensure it is working there? If it is logging in, go to one of the bonus tools and see if it gives you access or asks you to subscribe.

If the error is that we think you are not subscribed but you have purchased a valid DDI subscriptions, call CS and they can quickly rectify the issue.
#5
sefotron
Jan 28, 2009 16:03:57 No problems logging into the site. I Contacted CS and they suggested that I had not uninstalled the beta properly. I was sure I had, but just in case purged all traces of the Character Builder from my system. Rebooted. Re-Installed...no change.
#6
The_Architect
Jan 28, 2009 16:42:54 Just to ensure I have accurate information, after you log in to the site, if you go to this link:

http://www.wizards.com/default.asp?x=dnd/insider/encountertool

are you asked to subscribe or do you have a functioning encounter builder tool?
#7
sefotron
Jan 29, 2009 5:49:56 It's sorted...and I feel pretty stupid...As my username I was entering...well, my Username instead of my email address. In other words, I was actually entering the wrong info.

Begin the mocking

By the way Customer Services were brilliant; quick to reply and very clear with their instructions. 100% impressed (and the Character Builder rocks too) :D
#8
The_Architect
Jan 30, 2009 1:01:46 Great to hear the problem was solved and that our excellent CS staff were able to help you.

Post/Author/DateTime	Post
#1 sefotron Jan 28, 2009 4:30:15	(I've uninstalled and installed everything I am supposed to have and have checked I'm not doing anything / not doing anything I need to on the sticky thread). When I try to update the new Character Builder, I am told my login details are incorrect....only they aint! I'm running it through Windows Vista Basic.
#2 sefotron Jan 28, 2009 4:31:45	Ah...now it's telling me the server is down for maintenance...probably that then ;)
#3 sefotron Jan 28, 2009 4:39:06	Just for the sake of being accurate - it's gone back to telling me my login details are incorrect. Grr.
#4 The_Architect Jan 28, 2009 15:43:33	Sefotron Have you tried logging in to the wizards web site with the same email address and password to ensure it is working there? If it is logging in, go to one of the bonus tools and see if it gives you access or asks you to subscribe. If the error is that we think you are not subscribed but you have purchased a valid DDI subscriptions, call CS and they can quickly rectify the issue.
#5 sefotron Jan 28, 2009 16:03:57	No problems logging into the site. I Contacted CS and they suggested that I had not uninstalled the beta properly. I was sure I had, but just in case purged all traces of the Character Builder from my system. Rebooted. Re-Installed...no change.
#6 The_Architect Jan 28, 2009 16:42:54	Just to ensure I have accurate information, after you log in to the site, if you go to this link: http://www.wizards.com/default.asp?x=dnd/insider/encountertool are you asked to subscribe or do you have a functioning encounter builder tool?
#7 sefotron Jan 29, 2009 5:49:56	It's sorted...and I feel pretty stupid...As my username I was entering...well, my Username instead of my email address. In other words, I was actually entering the wrong info. Begin the mocking By the way Customer Services were brilliant; quick to reply and very clear with their instructions. 100% impressed (and the Character Builder rocks too) :D
#8 The_Architect Jan 30, 2009 1:01:46	Great to hear the problem was solved and that our excellent CS staff were able to help you.