Account log in issues - Downloaded from the Wizards Community, all coding removed by Solauren

Account log in issues

Post/Author/DateTime Post
#1
mhblis1
Apr 25, 2012 23:57:55 Sorry to post this here by my techinical ticket go no response.

I work from a lap top and move around a fair bit. For some reason though every few days my DDI account won't let me log in to the DDI webpage but I can happily use the same password for my Account log in.

To fix it I usually
log into the account and change the password
Close IE
Open IE
Go to main wizards page
follow links to DDI page try log in
repeat 4 or 5 times until one seems to work.

It's a long draw out procedure and such a pain. This even happens if I only log in from the same wifi connection each time.

Anyone have any advise?
#2
asmodeuslore
Apr 26, 2012 10:47:04 This may be a stupid question, but have you tried clearing cache, cookies and history?

Also, what page/link are you using to try to login from?
#3
asmodeuslore
Apr 26, 2012 11:27:14 Do you have the ticket number for your request?
#4
mhblis1
Apr 26, 2012 17:48:19 I tried clearing it the first couple of times and couldnt say if it helped or not.

I've been using this page to log in from www.wizards.com/dnd/Feature.aspx?x=new/l... and usually just leave the remember me option on now.

I'll paw through my inbox and see if I can track it down. Thanks for the quick response though.

Post/Author/DateTime	Post
#1 mhblis1 Apr 25, 2012 23:57:55	Sorry to post this here by my techinical ticket go no response. I work from a lap top and move around a fair bit. For some reason though every few days my DDI account won't let me log in to the DDI webpage but I can happily use the same password for my Account log in. To fix it I usually log into the account and change the password Close IE Open IE Go to main wizards page follow links to DDI page try log in repeat 4 or 5 times until one seems to work. It's a long draw out procedure and such a pain. This even happens if I only log in from the same wifi connection each time. Anyone have any advise?
#2 asmodeuslore Apr 26, 2012 10:47:04	This may be a stupid question, but have you tried clearing cache, cookies and history? Also, what page/link are you using to try to login from?
#3 asmodeuslore Apr 26, 2012 11:27:14	Do you have the ticket number for your request?
#4 mhblis1 Apr 26, 2012 17:48:19	I tried clearing it the first couple of times and couldnt say if it helped or not. I've been using this page to log in from www.wizards.com/dnd/Feature.aspx?x=new/l... and usually just leave the remember me option on now. I'll paw through my inbox and see if I can track it down. Thanks for the quick response though.