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#1 TheMadmanX3 Dec 12, 2011 12:19:34

So for a while I wasn't able to edit my billing address.  When I contacted Wizards via their help system they told me that I should let that subscription lapse and start a new one and use the new/proper billing address. So I cancelled the auto-renew on my old subscription and resubscribed with a new subscription.  That seemed to work just fine and for about 6 days I had access. Until this morning when I got an e-mail about my recent subscription cancelation.  I thought "oh, ok that's my old subscription" but, when I logged on to see what was new this morning, noticed that I can no longer access any Insider content at all. I double checked my subscription status: still active.  I double checked my credit card transactions, yep all payed for.  I cleared my browser cache, no dice.  I've contacted support via e-mail (can't use phone since I'm at work) but with a 2-day turn around on the last incident I expcet I'll end cancelling my game tomorrow night (since all those custom monsters are no longer accessible). I'm also somewhat distressed by the quality of the account maintainence system.  Nothing I can really put my finger on but, several years in, the whole backend still feels a bit slapdash.  Slightly disgruntled, and more than a little sad they I probably won't get to DM tomorrow night (haven't mentioned that possibility to players yet). EDIT: It also appears I'm missing the DDI icon on the forums as well, at least as of posting this.