I need help. I tryed to update adventurers tools with july update.
As soon as i confirmed that i agree the terms of conditions, before starting the download, th application crashes and i have the following report:
Descrizione:
Stopped working
Firma problema:
Nome evento problema: CLR20r3
Firma problema 01: temprealcharacterbuilderupdater
Firma problema 02: 1.0.0.0
Firma problema 03: 4bd6e7fa
Firma problema 04: RealCharacterBuilderUpdater
Firma problema 05: 1.0.0.0
Firma problema 06: 4bd6e7fa
Firma problema 07: cb
Firma problema 08: 0
Firma problema 09: System.TypeInitialization
Versione SO: 6.1.7600.2.0.0.768.3
ID impostazioni locali: 1040
Leggere l'informativa sulla privacy online:
go.microsoft.com/fwlink/?linkid=104288&c...
Se l'informativa sulla privacy online non è disponibile, leggere quella offline:
C:\Windows\system32\it-IT\erofflps.txt
I tryed to launch application in Xp compatible mode, but nothing.
Can u assist me?
The Customer Service?????
I want to say to all the board the answers (marked solved!) that the brillant CS gave me:
"Hi ,
Thank you for contacting us. Unfortunately I am unable to read the error you have copied and pasted. Would you please summarize and let me know what is being said there and I will have a much better idea of how to help.
Thank you for your cooperation and patience in this matter.
We would appreciate your feedback on the service we are providing you. Please click here to fill out a short questionnaire.
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Don
Online Response Crew
Wizards of the Coast
1-800-324-6496 (US and Canada)
425-204-8069 (From all other countries)
Monday-Friday 9am-6pm PST / 12pm-9pm EST
Saturday-Sunday 10am-4pm PST / 1pm-7pm EST"
and the best answer is this:
"I'm sorry you're having trouble with our Monster Builder. Below is a link to a troubleshooter that may help.
Answer Title: Monster Builder Downloading, Installing and Updating Troubleshooting
Answer Link: wizards.custhelp.com/cgi-bin/wizards.cfg...
Let me know if I can be of further assistance.
We would appreciate your feedback on the service we are providing you. Please click here to fill out a short questionnaire.
To login to your account, or update your question please click here.
Paradox
Online Response Crew
Wizards of the Coast
1-800-324-6496 (US and Canada)
425-204-8069 (From all other countries)
Monday-Friday 9am-6pm PST / 12pm-9pm EST
Saturday-Sunday 10am-4pm PST / 1pm-7pm EST"
Hey Paradox but u Know that before posting to CS u should before visualiz the troubleshooting list?
It seems that CS is more interested in marking "solved" the quastions in time, rather than give a true support to customers.
So Could someone competent tell me how to solve the CLR20r3 Error, cause looking at forums seems to be a code error?!?!?
TY
Your error mesage is in a different language, is it not? How about translating it for customer service rather than questioning their competence.
Your error mesage is in a different language, is it not? How about translating it for customer service rather than questioning their competence.
If u read it's the standard report error for a CLR20r3 error.
Your error mesage is in a different language, is it not? How about translating it for customer service rather than questioning their competence.
If u read it's the standard report error for a CLR20r3 error.
I can read just fine, I am simply not a bilinguist. And I can see that your error report is in a language other than English. I merely offered a suggestion for you to translate the error message for customer support. Either try it or don't, it doesn't matter to me. I didn't have to post anything to try to help you.
1 - Re-install windows .NET. It is possible that between the last update and this update, something got corrupted.
2 - Uninstall the old Monster Builder, and re-download a fresh version from the WotC website, as it is possible that something happened on your computer to corrupt the version of the Monster Builder that you have.
If the above doesn't work, then update your ticket with a translated (as best you can) version of the error message. It doesn't appear that any of the WOtC CS staff can read the language that your W7 is in, and not knowing the exact error, they are, understandably, less able to help you.
That said, the tech support guy rejecting your claim because of the translation issue is a bit harsh, especially since all the important bits are in english anyway. The other parts are Error name (possibly Error code), some numbered list, a version number, and a localisation identifier.
The error code seems to be for a fileNotFoundException, so a full uninstall/reinstall will probably help a lot (try just the monster builder first, and see if that works, if not try .net)
Description:
Stopped working
Problem signature:
Problem Event Name: CLR20r3
Problem signature 01: temprealcharacterbuilderupdater
Problem signature 02: 1.0.0.0
Problem signature 03: 4bd6e7fa
Problem signature 04: RealCharacterBuilderUpdater
Problem signature 05: 1.0.0.0
Problem signature 06: 4bd6e7fa
Problem signature 07: cb
Problem signature 08: 0
Problem signature 09: System.TypeInitialization
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1040
Not that the original was that hard to read, but I suppose language skills aren't a top priority for a CS employee in the US.
Beside the language problem, I finally uninstalled and reinstalled (following the troubleshooting guide) and run as admin.
The strange thing is that when I install the first time the update goes well.
Aftar the first update, I'm unable to update again.
I think a possible problem could be that avirus sees the filepatcher as a trojan.
I disabled it on the old "installation" and excluded the wotc folders but I had no success.
This is my experience.
If i cant find a solution I can only reinstall every time i'd update.
Bad indeed 