Post/Author/DateTime	Post
#1 Andron Jun 22, 2009 8:01:55	I've tried to download the new dragon articles, but every time I try to open the article via the web browser,the PDF keeps coming up with an error that the download is damaged, not there, or something similar. I tried to actually download the article instead of opening up the article in the browser and saw the file comes up as ASP not PDF and it still will not work. Also tried HTML and keep getting errors there too. The error there is basically the same as the PDF: An error occured during the download of the PDF file. The file does not exist, or there was a problem during the download process. I thought it might be just today's articles, but now when I go back I can't open anything. I was able to do so Friday and now I can't. Nothing has changed on my computer as far as I know. It appears that some people have been able to read the articles since there are topic threads already. I have other PDFs on file on my computer and I have no issue opening and reading them. Anyone else having this issue? I have even as gone as far as going to another web site to download a PDF via my web browser and everything works properly there.
#2 orc_kirin Jun 22, 2009 10:26:45	Which browser are you using? We've found that FireFox has a PDF download extension that interferes with downloads from us. (Other browsers might have similar issues.) The solution is switching to a different browser or disabling the download extension. If you need assistance, drop an email to Customer Service: http://www.wizards.com/customerservice Click the "Email us" tab up at the top.
#3 Andron Jun 22, 2009 11:18:43	Yeah, I figured out that the PDF download I have for my browser was causing the issue. thanks... it seemed to fix itself, though. I need to learn to just be patient.