Attempted to subscribe to DDI - Downloaded from the Wizards Community, all coding removed by Solauren

Attempted to subscribe to DDI

Post/Author/DateTime Post
#1
aethelstan1973
May 07, 2012 12:38:32 Hi, I have attempted to subscribe to DDI, and at the end of the process it says to check my email. The first time I tried to use paypal, and have recieved no email and cannot log in. During the process it never once took me to to the paypal site so I can only assume it would never complete the subscription. This is terrible web site design, do not let me select an option if you do not support it. I have tried again, and this time I have used my Visa card, and have netered all my details correctly. Usualy when I use my Visa card online, I get a confirmation window from my bank. This never happened. The process also ended in the same way as when I tried to pay with paypal, and I am still awaiting an email. Right now I have no idea if I have paid or not, if I am subscribed or not and I am left here wondering how come phishing sites can be of a better quality than official sites. I do hope someone can help me soon.

Thankyou.
#2
aethelstan1973
May 07, 2012 12:50:44 Update:

I am now subscribed, but I have no idea which order or if I will end up paying twice. The invoice I can view online does not mention the payment method.
#3
Mand12
May 07, 2012 13:43:54 I would recommend contacting Customer Service directly. They will be able to resolve any billing issues you may have.
#4
aethelstan1973
May 10, 2012 10:10:41 Thanks, I haven't been billed twice so I can sleep easy now. The extra content from DDI is really great :D

Post/Author/DateTime	Post
#1 aethelstan1973 May 07, 2012 12:38:32	Hi, I have attempted to subscribe to DDI, and at the end of the process it says to check my email. The first time I tried to use paypal, and have recieved no email and cannot log in. During the process it never once took me to to the paypal site so I can only assume it would never complete the subscription. This is terrible web site design, do not let me select an option if you do not support it. I have tried again, and this time I have used my Visa card, and have netered all my details correctly. Usualy when I use my Visa card online, I get a confirmation window from my bank. This never happened. The process also ended in the same way as when I tried to pay with paypal, and I am still awaiting an email. Right now I have no idea if I have paid or not, if I am subscribed or not and I am left here wondering how come phishing sites can be of a better quality than official sites. I do hope someone can help me soon. Thankyou.
#2 aethelstan1973 May 07, 2012 12:50:44	Update: I am now subscribed, but I have no idea which order or if I will end up paying twice. The invoice I can view online does not mention the payment method.
#3 Mand12 May 07, 2012 13:43:54	I would recommend contacting Customer Service directly. They will be able to resolve any billing issues you may have.
#4 aethelstan1973 May 10, 2012 10:10:41	Thanks, I haven't been billed twice so I can sleep easy now. The extra content from DDI is really great :D