Post/Author/DateTime	Post
#1 daladinn Apr 14, 2009 14:26:56	when logged into the DDI i can access the compendium , however, i all i get under bonus tools is what appears to be adds of what i get when i sign up. how do i access the bonus tools? are they even functional?
#2 mudbunny Apr 14, 2009 14:32:01	Assuming that you are at the page here, simply click on the "Go To" button, and it will take you to the bonus tool, which work right in your browser.
#3 daladinn Apr 14, 2009 14:38:54	sorry , i click that go to button and end up here... http://www.wizards.com/default.asp?x=dnd/insider/encountertool sorry , forgot how to link
#4 mudbunny Apr 14, 2009 14:46:16	That is the right page. At the top of the page, when i go to that page, i get the following: Do you have all of the OS updates done? How about Java?
#5 daladinn Apr 14, 2009 14:55:02	far as i know i have everything updated and like i said the compendium works fine. not sure how you linked the screen like that. mine says ..... at the top .... click here to reset the encounter builder ( this refreshes the page) has a lot of writing on the right side major headers are ... GETTING STARTED DISPLAY AND PRINT so i am kinda confused
#6 mudbunny Apr 14, 2009 14:59:38	You should probably contact WotC CS about this then. There might be a setting oon your browser that needs to be adjusted. Some possibilities off the top of my head: Redirect removers NoScript (for Firefox) As for the image, I took a screenshot, saved it as a jpg and uploaded it to my photobucket account. Then I just used the [noparse][/noparse] tags to link it and have it display.
#7 daladinn Apr 14, 2009 15:25:56	ty will try calling them tomarrow
#8 ORC_Wyvern Apr 15, 2009 11:01:18	Hi, Daladin. I'm sorry to hear you're having problems accessing the Bonus Tools on the website. Your issue might be caused by an error in your web browser's private data. You can solve it by clearing your cache and cookies. If you're not familiar with the process our Knowledge Base has a helpful article: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1377 However, if this does not help your issue, the best way to get help for your problems is to use Customer Service to send an email. Log into the help system using your forums log in, and then choose "Email Us", then for topic choose "Roleplaying Games"> "D&D Insider">"D&DI Other" Give a brief description of the issues you are having, along with any error messages you are getting, as well as your operating system and what browser you are using. They should get back to you within 2 business days. Hope that helps