But when I try to launch the character builder, it just keeps prompting me to subscribe. I've tried logging in and out, double and triple checked that my account shows an active subscription, but.... nothing.
Any help? Am I missing something obvious?
Thanks,
Todd
EDIT: Okay, apparently it just takes awhile for the system to recognize the active subscription. It is working now.
Why does it take time anyway? At most i would have expected a couple of minutes but its been over an hour. Is the hamster wheel powering your servers in need of greasing?
Well so much for a quick pick up to add a friend to this session were about to run, maybe he can take the role of some of the NPCs or something.
Did anyone ever find any notification of this in the subscription process? I sure didn't.
I have never heard of not getting a product with in seconds after subscribing to it.
Never subscribed to a newspaper or magazine, huh?
I'm also somewhat appalled that it would, under regular circumstances, take them up to 24 hours to grant access. I realized I sound like an entitled brat, but we should be granted near-immediate access to services after subscribing. It's how most other systems work, and some of them are far more critical than DDI.
Pretty **** how long you have to wait sometime
WHYYYYY
Not to mention, I have to sign up for a "help" account? Are you kidding? Bought a year subscription. If I payed for my product, I WANT MY PRODUCT. If you can take my money, you can provide me with the services agreed upon.
I've got the little red dragon icon, but no content access myself. Digital River said they finished processing the payment, the problem is on WOTC's end.
I'm playing tomorrow night, if it isn't running by then I'll call Visa and cancle the charge. Amazon and Apple have figured out how to deliver digital content in second after I pay for it. WOTC should call them if they can't figure it out.
And CUBPHILDND - I guess you haven't subscribed to a newspaper recently. Washington Post's paywall comes down instantaniously when you pay them. So you're both wrong, and jerk.
Just bandwagoning here, but I'm in the same boat. Really disappointed in Wizards here.
I'm having the same issue... I've never had a problem with Wizards of the Coast till now.
Some of my friends subscribed today and got access to all the tools imediately.
I'm going on a week with no access after paying for a year's subscription.
Whisky Tango Foxtrot.
What the hell is going on with my subscription. I am in date financially but the Character builder is badly broken. Either fix it or give me my money back.
Just FYI for folks in the same boat, after waiting a week and getting no response to either online tickets or emails to dndinsider I found the phone support line in (of all places) the contact us page here:
http://company.wizards.com/contactus
Why I didn't think to try that first I can't explain, but it was a quick call, and after providing my account details (email, name, zip, security question answer) my account was granted access immediatly.
Some folks have had to wait up to an hour for access after creating an account, and others have noted that trying a different browser, or logging out then clearning your browsers cache/cookies before logging back in allowed them access after 30 minutes to an hour from subscription.
TL;DR: Wait an hour after subscribing, then call the phone support line on http://company.wizards.com/contactus
Google Play, Amazon, Origins, EA, Ubisoft, Gamefly, Matrix Games, Gamefly, and myriad other companies have figured out how to give you access to your purchases instantly, at this point it's not rocket science. You'd hope that a company with the financial resources that Wizards has could spare a little cash to fix what is an obvious problem.
Luckily for me, I don't have anything major planned where I need this *now*, but it's still an inconvenience. I can sympathize with the folks that did need it right away, though.
Same 
rediculous waiting time here too.
Also, I can't be the only one who thinks the site is somewhat clunky and hard to navigate? To exit the forums to go back to trying the character creation I'm now resorting to having several tabs open, if there are any links between, I can't see them.
Disapointing, Wizards. You can do so much better.
Sorry to necro, but this is STILL HAPPENING. 
FUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUUu
and another necromancer here, I am experiencing the same issue, it's been 12 hours now and my subscription isn't active yet
Roughly a day and a half later it started working
CUBPHILDND wrote:
well this is irritating. I pid for my subscription 4 days ago, and i still can't access my dnd insider acount. any thoughts?
well this is irritating. I paid for my subscription 4 days ago, and i still can't access my dnd insider acount. any thoughts?