Bought the subscription but have no access to the content - Downloaded from the Wizards Community, all coding removed by Solauren

Bought the subscription but have no access to the content

Post/Author/DateTime Post
#1
kronikalkoholik
Apr 17, 2011 16:09:46 I just bought a subscription to put together a character for a game tonight. I still can't access the content and I can't get Live Help, I only get a error.

When I log in it still considers me a non subscriber and offers me the subscription but my paypal payment has been accepted.
#2
Jharii
Apr 17, 2011 18:51:26 Close your browser out all the way, then start it back up and log in.
#3
_Mithreinmaethor_
Apr 17, 2011 23:16:36 If you buy the subscription on the weekend it can take some time before WOTC gets notification from Digital River. This normally takes a couple of hours but can take longer.

Looking at your account here at 11 pm cst you do not have the symbol denoting ddi yet
#4
DMaple
Apr 21, 2011 8:23:03 Four days on and still no insider icon? What's going on here?
#5
Kalex_the_Omen
Apr 21, 2011 8:41:06 I had a similar problem when I let my subscription lapse and then renewed in November. Activation is not instantaneous because there are two different companies involved. The answer I got from WotC Customer Service was that they have to wait until Digital River sends them the subscription information to activate the account. I'm not sure if this is automated or done manually, but the problem is probably with Digital River. Still I would suggest calling Customer Service and seeing what they have to say.
#6
mudbunny
Apr 21, 2011 8:56:55
I just bought a subscription to put together a character for a game tonight. I still can't access the content and I can't get Live Help, I only get a error.

When I log in it still considers me a non subscriber and offers me the subscription but my paypal payment has been accepted.

Have you gotten access yet?

If not, you will need to submit a help request ticket. I see that yo9u mentioned you can't get to that page. Go to the thread here, follow the instructions in the first post, and you should get a response within 2 business days.
#7
_Mithreinmaethor_
Apr 21, 2011 12:31:14 It does not look like he has as of yet.

Hope his card was not declined etc
#8
Samrin
Apr 21, 2011 21:24:35 Log out of DDi and log back in. The red box under your name doesn't mean much of anything, really.
I re-subbed last month, and I had full access. I didn't have a red box under my name for about a week, but I still had full access.

Post/Author/DateTime	Post
#1 kronikalkoholik Apr 17, 2011 16:09:46	I just bought a subscription to put together a character for a game tonight. I still can't access the content and I can't get Live Help, I only get a error. When I log in it still considers me a non subscriber and offers me the subscription but my paypal payment has been accepted.
#2 Jharii Apr 17, 2011 18:51:26	Close your browser out all the way, then start it back up and log in.
#3 _Mithreinmaethor_ Apr 17, 2011 23:16:36	If you buy the subscription on the weekend it can take some time before WOTC gets notification from Digital River. This normally takes a couple of hours but can take longer. Looking at your account here at 11 pm cst you do not have the symbol denoting ddi yet
#4 DMaple Apr 21, 2011 8:23:03	Four days on and still no insider icon? What's going on here?
#5 Kalex_the_Omen Apr 21, 2011 8:41:06	I had a similar problem when I let my subscription lapse and then renewed in November. Activation is not instantaneous because there are two different companies involved. The answer I got from WotC Customer Service was that they have to wait until Digital River sends them the subscription information to activate the account. I'm not sure if this is automated or done manually, but the problem is probably with Digital River. Still I would suggest calling Customer Service and seeing what they have to say.
#6 mudbunny Apr 21, 2011 8:56:55	I just bought a subscription to put together a character for a game tonight. I still can't access the content and I can't get Live Help, I only get a error. When I log in it still considers me a non subscriber and offers me the subscription but my paypal payment has been accepted. Have you gotten access yet? If not, you will need to submit a help request ticket. I see that yo9u mentioned you can't get to that page. Go to the thread here, follow the instructions in the first post, and you should get a response within 2 business days.
#7 _Mithreinmaethor_ Apr 21, 2011 12:31:14	It does not look like he has as of yet. Hope his card was not declined etc
#8 Samrin Apr 21, 2011 21:24:35	Log out of DDi and log back in. The red box under your name doesn't mean much of anything, really. I re-subbed last month, and I had full access. I didn't have a red box under my name for about a week, but I still had full access.