Can anyone give me advice on setting up a new subscription? - Downloaded from the Wizards Community, all coding removed by Solauren

Can anyone give me advice on setting up a new subscription?

Post/Author/DateTime Post
#1
dogbert730
Apr 02, 2009 21:58:57 I've been trying to set up my first subscription for 3 days now, and the D&DI subscription thing just keeps giving me "Unable to process your order. Please verify your information and try again."

I have tried 11 times now with 3 different cards, and I still get that. The customer support is useless, I've sent in 3 tickets all with the same crap response to read the walkthrough on how to set up a D&DI account. They don't seem to understand that I've done it. ELEVEN TIMES.

I swear it's like Wizards doesn't want my money.
#2
mudbunny
Apr 02, 2009 22:13:24 I will send a PM to someone who might be able to help you. Seeing as how it is late at night, it might be only about mid-morning (PST) that you might get contacted.
#3
dogbert730
Apr 02, 2009 22:27:37 many thanks :D
#4
WotC_Trevor
Apr 06, 2009 20:10:21 Hey Dogbert. I've looked into your account and it looks like there was a hiccup processing your order.

Since you've had problems getting this resolved through online contacts, I would suggest calling Digital River directly. To do so, just call the Wizards of the Coast support number which is (800) 324-6496. Once you do that, select option 1 to be transferred to a Digital River representative

Digital River is the company handling the purchasing aspect of the D&DI accounts and they are available for calls 24 hours a day, 7 days a week. They should be able to work with you to get your account straightened out.

Post/Author/DateTime	Post
#1 dogbert730 Apr 02, 2009 21:58:57	I've been trying to set up my first subscription for 3 days now, and the D&DI subscription thing just keeps giving me "Unable to process your order. Please verify your information and try again." I have tried 11 times now with 3 different cards, and I still get that. The customer support is useless, I've sent in 3 tickets all with the same crap response to read the walkthrough on how to set up a D&DI account. They don't seem to understand that I've done it. ELEVEN TIMES. I swear it's like Wizards doesn't want my money.
#2 mudbunny Apr 02, 2009 22:13:24	I will send a PM to someone who might be able to help you. Seeing as how it is late at night, it might be only about mid-morning (PST) that you might get contacted.
#3 dogbert730 Apr 02, 2009 22:27:37	many thanks :D
#4 WotC_Trevor Apr 06, 2009 20:10:21	Hey Dogbert. I've looked into your account and it looks like there was a hiccup processing your order. Since you've had problems getting this resolved through online contacts, I would suggest calling Digital River directly. To do so, just call the Wizards of the Coast support number which is (800) 324-6496. Once you do that, select option 1 to be transferred to a Digital River representative Digital River is the company handling the purchasing aspect of the D&DI accounts and they are available for calls 24 hours a day, 7 days a week. They should be able to work with you to get your account straightened out.