Can't access DDI content - Downloaded from the Wizards Community, all coding removed by Solauren

Can't access DDI content

Post/Author/DateTime Post
#1
JesterOC
Jun 26, 2009 13:34:08 For the past few days I have not been able to access the DDI content on a regular basis.

I login, I get a green bar near the upper right hand corner of the screen that says I am logged in, but I can't access any articles. Once in a while It does, but all day today I have been denied. Could this have to do with my recent update to another full year subscription to DDI, because I don't recall this ever happening before.

I hope you get this fixed soon, I have a game to DM Sunday.

JesterOC
#2
richgreen01
Jun 26, 2009 14:02:23 This has just happened to me too! What's going on?

Richard
#3
wvufan1971
Jun 27, 2009 14:51:50 Same with me. And it's happened multiple times. This is very, very frustrating, and something needs to be done about it right now.
#4
stvgld
Jun 27, 2009 14:52:36 I am also getting the same problem - logged in, but can't access any magazine content.
#5
west_
Jun 27, 2009 22:59:41 I tried to download the latest Dungeon and it says im not a suscriber but my subscription info says I'm still in business and I have forum access.
#6
orc_kirin
Jun 28, 2009 13:05:27 A sudden inability to access D&D Insider content might be related to an error in the private data stored in your web browser. Often, clearing this data (so the the site can reset it) also clears up access problems.

If you're not familiar with clearing private data, this article in our Knowledge Base offers help: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1377

If clearing your private data does not help, please contact Customer Support for technical assistance: http://www.wizards.com/customerservice after clicking the link, click the "Email us" tab up at the top.
#7
Samrin
Jun 28, 2009 14:01:58 Having the same problem, clearing cookies didn't help. Sent in an email.
#8
tiki-snakes
Jun 28, 2009 20:03:30 Same Error as OP and the above respondees.
As if to keep things awkward, however, Clicking 'Email Us' gives me the following;
"A technical error has occurred. Please close your browser and try again."
So I don't even seem to be able to send an email about the issue...
#9
donwan_kinotay
Jun 29, 2009 0:04:43 I've got the same problem as the OP and the previous poster since saturday. "A technical error has occurred. Please close your browser and try again." is the only answer I received when I try to submit this error...
#10
daphnis
Jun 29, 2009 13:50:16 I can't download any of the pdf magazine material either. I've sent an email. The whole thing is very frustrating, as I just subscribed yesterday, so I've had no chance to review any Dungeon adventures or Dragon articles at all.
#11
Loki5654
Jun 29, 2009 14:51:28 I have the same problem. Clearing the browser history didn't help. I've sent an email.
#12
RCanine
Jun 29, 2009 15:15:50 I had this problem, deleted cookies & history, reloaded, re-logged-in and all was fine.
#13
tiki-snakes
Jun 29, 2009 15:51:11 Tried Deleting the 'Personal Information', (cookies, etc) as described, but it did nothing. Given that I have the exact same problem on both Firefox AND Explorer, this should be no real surprise though.

Still can't get the email working either.
#14
orc_kirin
Jun 29, 2009 17:10:21
Tried Deleting the 'Personal Information', (cookies, etc) as described, but it did nothing. Given that I have the exact same problem on both Firefox AND Explorer, this should be no real surprise though.

Still can't get the email working either.

If you cannot access the help system, please make a post here:

http://forums.gleemax.com/showthread.php?t=1133626
#15
tiki-snakes
Jun 29, 2009 18:44:06 Have done so. Thanks for hooking me up.
#16
Steeljaw
Jun 29, 2009 18:59:41 Same problem here. Amazing how after being a subscriber for the last 8 months without an issue and sudenly today I login fine but can not access content. Thanks Wizards!
#17
daphnis
Jun 30, 2009 10:15:20 Now it's gotten even more absurd. I got an email that deals with my problem, supposedly. There's a link in the email that I'm supposed to follow. Too bad the link leads me to the accounts management system, which is being updated and is therefore unavailable. I got the same message from the link yesterday and today, and the same problem with accessing the magazine content continues (again, no matter what computer I use). Won't this turn into a serious issue if it continues for even a little bit longer, since a new month's content is about to be released? I don't know exactly when the releases come out, since I'm new to Insider, but that would seem like a critical situation.
#18
daphnis
Jun 30, 2009 10:32:39 Ok, a weird exception just occurred. I was able to download Fool's Grove; but then it wouldn't let me do anymore pdf material. I can still view the columns, but nothing in pdf (in the 'by-subscription-only' section... the other day, when the problem first started for me, I was able to download the free magazine pdfs).
#19
mad_eminenz
Jun 30, 2009 14:18:13 Same problem here.
I can download the hole Dungeon/Dragon, but I can´t enter the Monster/Encounter tool! ( subcribe now???)
#20
Jaxair
Jun 30, 2009 16:14:50 I've had similar problems with .pdf's at my home, using Hughesnet satellite internet, but no issues with other ISP's. I've been having the issue since DDI went pay to use. What I end up having to do to get magazine content is right click on the "See it now" tab, or the "if you don't see it" link, and save as. That allows me to see all the content, and was the only fix I was able to get working the the CS team for about 6 weeks. It is a crummy work-around, but I get all the content I pay for.

Good Luck,
Tom Jackson
#21
daphnis
Jun 30, 2009 19:09:33 I'm not sure exactly which links you're referring to, but I tried "Save Target As" on the "If download doesn't start, click this link" message, and all it did was try to save the html page. I've gone that route before, and got nowhere. This is really frustrating (though I seriously appreciate users here trying to make suggestions).

UPDATE: No sooner did I type those words than I tried one more thing that had been suggested. I removed all the add-ons from IE. Then I opened up the link on my computer for 64 bit IE (that might be irrelevant... I'm not good with computers). The downloads finally worked for me.
#22
Kerrus
Jul 01, 2009 17:25:50 I can access DDi content, however, the Compendium has ceased to respond to any queries.
#23
ORC_Wyvern
Jul 02, 2009 13:26:44 Kerrus, I just tested it an the Compendium is working fine for me.

You might want to give ORC Kirin's suggestions a shot

"A sudden inability to access D&D Insider content might be related to an error in the private data stored in your web browser. Often, clearing this data (so the the site can reset it) also clears up access problems.

If you're not familiar with clearing private data, this article in our Knowledge Base offers help: http://wizards.custhelp.com/cgi-bin/...p?p_faqid=1377

If clearing your private data does not help, please contact Customer Support for technical assistance: http://www.wizards.com/customerservice after clicking the link, click the "Email us" tab up at the top."

Hope that helps.
#24
Mr_Rose
Jul 07, 2009 7:19:03 I too am having trouble (read it has become impossible) accessing Dragon magazine content as well as other subscription items on the D&D site. I have screenshots of the site telling me I need to log in when the widget in the top-right clearly indicates that I am logged in.
I can't even access the compendium either; every time I try to log in it redirects me to the log in page.

I have cleared my cache and cookies as advised, in multiple browsers, and have been unable to access the site from anywhere.
#25
Mr_Rose
Jul 07, 2009 10:28:06 Apologies for the double-post but it also seems that I can't access the help system to report the problem either.
#26
WolfStar76
Jul 08, 2009 9:38:31
If you are experiencing difficulties contacting us via the help site, please see this thread.

As per the sticky in the top of this forum.

Post/Author/DateTime	Post
#1 JesterOC Jun 26, 2009 13:34:08	For the past few days I have not been able to access the DDI content on a regular basis. I login, I get a green bar near the upper right hand corner of the screen that says I am logged in, but I can't access any articles. Once in a while It does, but all day today I have been denied. Could this have to do with my recent update to another full year subscription to DDI, because I don't recall this ever happening before. I hope you get this fixed soon, I have a game to DM Sunday. JesterOC
#2 richgreen01 Jun 26, 2009 14:02:23	This has just happened to me too! What's going on? Richard
#3 wvufan1971 Jun 27, 2009 14:51:50	Same with me. And it's happened multiple times. This is very, very frustrating, and something needs to be done about it right now.
#4 stvgld Jun 27, 2009 14:52:36	I am also getting the same problem - logged in, but can't access any magazine content.
#5 west_ Jun 27, 2009 22:59:41	I tried to download the latest Dungeon and it says im not a suscriber but my subscription info says I'm still in business and I have forum access.
#6 orc_kirin Jun 28, 2009 13:05:27	A sudden inability to access D&D Insider content might be related to an error in the private data stored in your web browser. Often, clearing this data (so the the site can reset it) also clears up access problems. If you're not familiar with clearing private data, this article in our Knowledge Base offers help: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1377 If clearing your private data does not help, please contact Customer Support for technical assistance: http://www.wizards.com/customerservice after clicking the link, click the "Email us" tab up at the top.
#7 Samrin Jun 28, 2009 14:01:58	Having the same problem, clearing cookies didn't help. Sent in an email.
#8 tiki-snakes Jun 28, 2009 20:03:30	Same Error as OP and the above respondees. As if to keep things awkward, however, Clicking 'Email Us' gives me the following; "A technical error has occurred. Please close your browser and try again." So I don't even seem to be able to send an email about the issue...
#9 donwan_kinotay Jun 29, 2009 0:04:43	I've got the same problem as the OP and the previous poster since saturday. "A technical error has occurred. Please close your browser and try again." is the only answer I received when I try to submit this error...
#10 daphnis Jun 29, 2009 13:50:16	I can't download any of the pdf magazine material either. I've sent an email. The whole thing is very frustrating, as I just subscribed yesterday, so I've had no chance to review any Dungeon adventures or Dragon articles at all.
#11 Loki5654 Jun 29, 2009 14:51:28	I have the same problem. Clearing the browser history didn't help. I've sent an email.
#12 RCanine Jun 29, 2009 15:15:50	I had this problem, deleted cookies & history, reloaded, re-logged-in and all was fine.
#13 tiki-snakes Jun 29, 2009 15:51:11	Tried Deleting the 'Personal Information', (cookies, etc) as described, but it did nothing. Given that I have the exact same problem on both Firefox AND Explorer, this should be no real surprise though. Still can't get the email working either.
#14 orc_kirin Jun 29, 2009 17:10:21	Tried Deleting the 'Personal Information', (cookies, etc) as described, but it did nothing. Given that I have the exact same problem on both Firefox AND Explorer, this should be no real surprise though. Still can't get the email working either. If you cannot access the help system, please make a post here: http://forums.gleemax.com/showthread.php?t=1133626
#15 tiki-snakes Jun 29, 2009 18:44:06	Have done so. Thanks for hooking me up.
#16 Steeljaw Jun 29, 2009 18:59:41	Same problem here. Amazing how after being a subscriber for the last 8 months without an issue and sudenly today I login fine but can not access content. Thanks Wizards!
#17 daphnis Jun 30, 2009 10:15:20	Now it's gotten even more absurd. I got an email that deals with my problem, supposedly. There's a link in the email that I'm supposed to follow. Too bad the link leads me to the accounts management system, which is being updated and is therefore unavailable. I got the same message from the link yesterday and today, and the same problem with accessing the magazine content continues (again, no matter what computer I use). Won't this turn into a serious issue if it continues for even a little bit longer, since a new month's content is about to be released? I don't know exactly when the releases come out, since I'm new to Insider, but that would seem like a critical situation.
#18 daphnis Jun 30, 2009 10:32:39	Ok, a weird exception just occurred. I was able to download Fool's Grove; but then it wouldn't let me do anymore pdf material. I can still view the columns, but nothing in pdf (in the 'by-subscription-only' section... the other day, when the problem first started for me, I was able to download the free magazine pdfs).
#19 mad_eminenz Jun 30, 2009 14:18:13	Same problem here. I can download the hole Dungeon/Dragon, but I can´t enter the Monster/Encounter tool! ( subcribe now???)
#20 Jaxair Jun 30, 2009 16:14:50	I've had similar problems with .pdf's at my home, using Hughesnet satellite internet, but no issues with other ISP's. I've been having the issue since DDI went pay to use. What I end up having to do to get magazine content is right click on the "See it now" tab, or the "if you don't see it" link, and save as. That allows me to see all the content, and was the only fix I was able to get working the the CS team for about 6 weeks. It is a crummy work-around, but I get all the content I pay for. Good Luck, Tom Jackson
#21 daphnis Jun 30, 2009 19:09:33	I'm not sure exactly which links you're referring to, but I tried "Save Target As" on the "If download doesn't start, click this link" message, and all it did was try to save the html page. I've gone that route before, and got nowhere. This is really frustrating (though I seriously appreciate users here trying to make suggestions). UPDATE: No sooner did I type those words than I tried one more thing that had been suggested. I removed all the add-ons from IE. Then I opened up the link on my computer for 64 bit IE (that might be irrelevant... I'm not good with computers). The downloads finally worked for me.
#22 Kerrus Jul 01, 2009 17:25:50	I can access DDi content, however, the Compendium has ceased to respond to any queries.
#23 ORC_Wyvern Jul 02, 2009 13:26:44	Kerrus, I just tested it an the Compendium is working fine for me. You might want to give ORC Kirin's suggestions a shot "A sudden inability to access D&D Insider content might be related to an error in the private data stored in your web browser. Often, clearing this data (so the the site can reset it) also clears up access problems. If you're not familiar with clearing private data, this article in our Knowledge Base offers help: http://wizards.custhelp.com/cgi-bin/...p?p_faqid=1377 If clearing your private data does not help, please contact Customer Support for technical assistance: http://www.wizards.com/customerservice after clicking the link, click the "Email us" tab up at the top." Hope that helps.
#24 Mr_Rose Jul 07, 2009 7:19:03	I too am having trouble (read it has become impossible) accessing Dragon magazine content as well as other subscription items on the D&D site. I have screenshots of the site telling me I need to log in when the widget in the top-right clearly indicates that I am logged in. I can't even access the compendium either; every time I try to log in it redirects me to the log in page. I have cleared my cache and cookies as advised, in multiple browsers, and have been unable to access the site from anywhere.
#25 Mr_Rose Jul 07, 2009 10:28:06	Apologies for the double-post but it also seems that I can't access the help system to report the problem either.
#26 WolfStar76 Jul 08, 2009 9:38:31	If you are experiencing difficulties contacting us via the help site, please see this thread. As per the sticky in the top of this forum.