.Unfortunately, canceling auto-renewal online appears to be impossible at the moment. There is a phone number to CS that the ORCs are posting (someone should be along shortly).
Until then, there are some other threads, by people who are having much the same problem: Here, here, and here.
There's some discussion on what seems to be happening with the site lately. Hopefully they'll be of some interest for you. You're not alone right now ;).
Thanks!
myriad, the site is working, so you're experiencing difficulty of another origin. We will email you and find a solution for you.
Clearly the site has not been fully functional for some based on posted error reports and and reports of just not able to use (without copy of error report). It may not be a problem for most users and odds are very good that you have not had an error.
The fact that errors occur can indicate a few possibilities, server interface, router problem or coding problems. They are many reasons why you might not get an error however others do, these are the most likely. To blame the user is not what I consider the best reply, there again in general the ORCs tend to blame the user, say clear cookies, restart browser and/or read our knowledge base (of which at least one reported could not access).
IIRC you are not paid for being a moderator or an ORC, however you do have a higher standing then the VCLs do. Blaming the user is not the best way to interface with the community IMO.
IIRC you are not paid for being a moderator or an ORC, however you do have a higher standing then the VCLs do.
ORCs *are* paid by and work for WotC.
Clearly the site has not been fully functional for some based on posted error reports and and reports of just not able to use (without copy of error report). It may not be a problem for most users and odds are very good that you have not had an error.
The fact that errors occur can indicate a few possibilities, server interface, router problem or coding problems. They are many reasons why you might not get an error however others do, these are the most likely. To blame the user is not what I consider the best reply, there again in general the ORCs tend to blame the user, say clear cookies, restart browser and/or read our knowledge base (of which at least one reported could not access).
IIRC you are not paid for being a moderator or an ORC, however you do have a higher standing then the VCLs do. Blaming the user is not the best way to interface with the community IMO.
It isn't my intention to place blame anywhere, especially the user, when there are problems accessing any of our systems. We haven't had an unplanned downtime on our websites* for months now however, so if the site appears to be down for someone, the issue doesn't lie in the site being down.
If cookies and/or temporary internet files need to be cleared, they need to be cleared - and they often do for all account problems, even if the root of the problem lies elsewhere. If a user has to do something on the local scale to fix a problem, that in no way implies that it's the users fault - in fact, problems in this area are generally completely out of an individuals control.
Our sole purpose and desire in these matters is to solve the problem.
*I'm actually not 100% certain on this fact - I'm actually only speaking for the help site, which is the topic at hand.