Post/Author/DateTime	Post
#1 anubis_reynard Sep 25, 2009 4:13:43	This morning, I logged on to find I couldn't log in with my username and password. I reset my password to the default scrambled code, which lets me log on, but I can't change my password back to what I started with, or anything else.
#2 asmodeuslore Sep 25, 2009 8:40:45	Go to www.wizards.com/dnd Log in with your email and password. Click 'My Account' Click 'Change Password' Answer the Security Question. Enter your Old Password. Enter the new Password. Enter the new password again to confirm it. Click Save. That should be all it takes.  Where are you encountering an error?  What happens that you aren't expecting? Have you contacted Customer Support?
#3 anubis_reynard Sep 25, 2009 13:08:04	The problem happens after Paste the password (or type it, no difference), type mt new password twice, and I push Save.   "Password not changed. Please make sure you have entered correct information." ...apears over the box.
#4 asmodeuslore Sep 25, 2009 14:31:52	Log out of your D&D Insider account, clear your cookies, restart the browser, and try again. If that doesn't work, you are going to need to constact Customer Support.
#5 anubis_reynard Sep 25, 2009 16:49:13	I couldn't find a button to delete cookies, so I did a Search on my computer for folders labled cookies, and deleted the contents. However, the problem persists after a restart.
#6 asmodeuslore Sep 25, 2009 16:58:09	You will probably have to contact customer support.  Find the information for contacting them here: wizards.custhelp.com/cgi-bin/wizards.cfg...
#7 Wizards_Dev Sep 25, 2009 17:13:50	Being unable to change your password when logged into the community site is a known bug that we are working on a solution for. In the meantime, you can click "Log Out" from the "Account Details" page when you are on the accounts.wizards.com site.  You will need to log back in (Sign In) and then you will be able to change your password. - Wizards_Dev
#8 anubis_reynard Sep 25, 2009 17:36:37	Thank you for your assistance.