Post/Author/DateTime	Post
#1 grim101 Nov 06, 2008 21:31:44	I haven't been able to "sign up" for DDI as it, at the end stage, tells me info is incorrect? I did enter the wrong exp. date in the 1st time round but have reset it/logged out ect and tried many times since then... any ideas? I am in New Zealand, so is there something I am missing maybe? It is also my partners Credit Card (my log in, then her info in the payment fields, so ??) I have gone through it with the bank/CC company and looked at all the "how to... "/FAQs obviously. (Any helpful links would still all good though thanks) No mater what I try or how many times I get the old "field is wrong" line..... Cheers from the land of the long white hobbits....
#2 asmodeuslore Nov 06, 2008 21:47:04	If you are having issues with subscriptions, check with Customer Service Here: http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php%3Fp_faqid%3D1444 You can also check out the stickied threads for subscription support in the D&DI General forum here: http://forums.gleemax.com/showthread.php?t=1101115
#3 grim101 Nov 06, 2008 22:02:06	Hmmm the wizardscut. link just comes up as unavable/auto' times out? Looking at the other thread and at least I'm not alone I guess, will keep trying, looking and X-ing my fingers.
#4 ORC_Yawgmoth Nov 07, 2008 20:17:01	You can try clicking here to get to the Knowledge Base entry. If that doesn't work, you can try simply logging into the help site (www.wizards.com/customerservice) and doing a search for "1444" (the answer ID). You may also need to clear out the cookies/cache of your Internet browser. Included below are the steps necessary to do this. Internet Explorer 1. Click Tools, then Internet Options. 2. Click the General tab. 3. Under the Browsing History section, click the Delete button. 4. In the window that pops up, click "Delete Files" in the Temporary Interent Files section, and "Delete Cookies" from the Cookies section. 5. Restart your web browser.