Can't login to the Character Builder to get updates - Downloaded from the Wizards Community, all coding removed by Solauren

Can't login to the Character Builder to get updates

Post/Author/DateTime Post
#1
gilrist
Mar 25, 2009 10:13:45 Hi, I can't login to the Character Builder to get updates anymore. It was working fine in Feb but now I keep getting the error "Failed to login. You do not have access to this application."
I can still login to DDI just fine with my ID and password but just not into the character builder. Any ideas?
#2
incudine
Mar 26, 2009 5:57:13 Hi,
Gilrist I cannot help, but I have a similar problem:
my account is working properly, but when I try to run the update for March it says" cannot connect to the server".... an at the same time internet is running perfectly...
no idea what is happening, any suggetsion is more that welcome

thanks
#3
wulfkrigan
Apr 06, 2009 17:09:32 I am having a similar issue. I enter my "User Name" and my password, press "Install Update" and I get the message "Login Failed User Name or Password Incorrect.
No biggie.
Maybe I should use me email and not my User Name. Nope. Same issue.
Maybe my email without the ".com" at the end? Nope.
Maybe I should re-set my password?
Okay did that, now let's try the random one they send me. Nope no good.
Okay, let's put in our actual password and try that again. Nope still no good.

Anything I'm missing?
#4
natsunoyoru
Apr 06, 2009 19:04:15 Same problem here.
#5
ahelmer
Apr 06, 2009 19:33:10 Same problem here.

I just purchased DDi (Against my better judgement) , the first and only thing I wanted to do was use the Character Builder. I installed it, and tried to updated it. Everytime I try to do it, it gives me a Login Failed error. I've deleted and reinstalled, tried my email address as well as my log in name.
Nothing works.

Anyone get it to work?
#6
_Mithreinmaethor_
Apr 06, 2009 20:42:23 You may not get access right away after purchase. I waited until the next day and had no problems ever since then.
#7
WolfStar76
Apr 08, 2009 14:01:59 As a rule you *should* have instantanious access after subscribing. The website tools sometimes need you to flush your cache and cookies, but that shouldn't affect the Character Builder.

There are occasional glitches that are being worked on between the payment processor (Digital River) and WotC that occasionally delays things as well - these errors are typically caught within 24 hours.

Your login for the character builder SHOULD be the same as your login here in the forums.

I'd contact Customer Service with your issue, however - just to be sure. You can write them either on the website: http://www.wizards.com/customerservice or via e-mail [email]customerservice@wizards.com[/email].

Hope that helps!

Post/Author/DateTime	Post
#1 gilrist Mar 25, 2009 10:13:45	Hi, I can't login to the Character Builder to get updates anymore. It was working fine in Feb but now I keep getting the error "Failed to login. You do not have access to this application." I can still login to DDI just fine with my ID and password but just not into the character builder. Any ideas?
#2 incudine Mar 26, 2009 5:57:13	Hi, Gilrist I cannot help, but I have a similar problem: my account is working properly, but when I try to run the update for March it says" cannot connect to the server".... an at the same time internet is running perfectly... no idea what is happening, any suggetsion is more that welcome thanks
#3 wulfkrigan Apr 06, 2009 17:09:32	I am having a similar issue. I enter my "User Name" and my password, press "Install Update" and I get the message "Login Failed User Name or Password Incorrect. No biggie. Maybe I should use me email and not my User Name. Nope. Same issue. Maybe my email without the ".com" at the end? Nope. Maybe I should re-set my password? Okay did that, now let's try the random one they send me. Nope no good. Okay, let's put in our actual password and try that again. Nope still no good. Anything I'm missing?
#4 natsunoyoru Apr 06, 2009 19:04:15	Same problem here.
#5 ahelmer Apr 06, 2009 19:33:10	Same problem here. I just purchased DDi (Against my better judgement) , the first and only thing I wanted to do was use the Character Builder. I installed it, and tried to updated it. Everytime I try to do it, it gives me a Login Failed error. I've deleted and reinstalled, tried my email address as well as my log in name. Nothing works. Anyone get it to work?
#6 _Mithreinmaethor_ Apr 06, 2009 20:42:23	You may not get access right away after purchase. I waited until the next day and had no problems ever since then.
#7 WolfStar76 Apr 08, 2009 14:01:59	As a rule you should have instantanious access after subscribing. The website tools sometimes need you to flush your cache and cookies, but that shouldn't affect the Character Builder. There are occasional glitches that are being worked on between the payment processor (Digital River) and WotC that occasionally delays things as well - these errors are typically caught within 24 hours. Your login for the character builder SHOULD be the same as your login here in the forums. I'd contact Customer Service with your issue, however - just to be sure. You can write them either on the website: http://www.wizards.com/customerservice or via e-mail [email]customerservice@wizards.com[/email]. Hope that helps!