Can't Purchase - Downloaded from the Wizards Community, all coding removed by Solauren

Can't Purchase

Post/Author/DateTime Post
#1
Escef
Jan 17, 2009 23:08:42 So, I'm trying to subscribe to D&Di. And the system tells me my info is borked and to re-enter it. My info is fine.

However, I am a US service person in Iraq. I've heard of a non-match between a CC/Debit card country of origin and ISP country of origin causing problems with online transactions. Is this the case? Or did I find some weird glitch? Or am I just blind and somehow borked my info twice?
#2
WolfStar76
Jan 18, 2009 7:29:11 Ultimately your best bet will be to contact Customer Service (http://wizards.custhelp.com) however, I'm sure our esteemed mudbunny will do his part to escalate this as best he can.
#3
Escef
Jan 18, 2009 22:45:43 Well, I went to the customer service section, filled out an email, and waited.

The response was a link that sent me right back to the customer service section. To the D&Di page that had a link that supposedly goes to some sort of billing form. I click the link and it sends me to fill out an email to customer service. :grumble:

So, I emailed them back, telling them that they just told me to contact them, which I had just done.

Does this strike anyone else as stupid?
#4
mudbunny
Jan 18, 2009 22:56:54 I have poked CS about this. Please let me know if you still have problems.
#5
Escef
Jan 18, 2009 23:02:57
I have poked CS about this. Please let me know if you still have problems.

/me crosses fingers

Edit: If it helps any, we're looking at incident # 090118-000213.

Post/Author/DateTime	Post
#1 Escef Jan 17, 2009 23:08:42	So, I'm trying to subscribe to D&Di. And the system tells me my info is borked and to re-enter it. My info is fine. However, I am a US service person in Iraq. I've heard of a non-match between a CC/Debit card country of origin and ISP country of origin causing problems with online transactions. Is this the case? Or did I find some weird glitch? Or am I just blind and somehow borked my info twice?
#2 WolfStar76 Jan 18, 2009 7:29:11	Ultimately your best bet will be to contact Customer Service (http://wizards.custhelp.com) however, I'm sure our esteemed mudbunny will do his part to escalate this as best he can.
#3 Escef Jan 18, 2009 22:45:43	Well, I went to the customer service section, filled out an email, and waited. The response was a link that sent me right back to the customer service section. To the D&Di page that had a link that supposedly goes to some sort of billing form. I click the link and it sends me to fill out an email to customer service. :grumble: So, I emailed them back, telling them that they just told me to contact them, which I had just done. Does this strike anyone else as stupid?
#4 mudbunny Jan 18, 2009 22:56:54	I have poked CS about this. Please let me know if you still have problems.
#5 Escef Jan 18, 2009 23:02:57	I have poked CS about this. Please let me know if you still have problems. /me crosses fingers Edit: If it helps any, we're looking at incident # 090118-000213.