Post/Author/DateTime	Post
#1 anubis_reynard Oct 06, 2009 2:59:09	I recently changed creditcard numbers, and attempted to change the billing information on my DDI autorenew. However, I was unable to do so:   Server Error Error: Your data was not saved. Please try again. We apologize for this inconvenience. Error Number:  SYS_000006   I do not wish to have my subscription interrupted becase of a site glitch.
#2 calronmoonflower Oct 06, 2009 3:05:53	You need to contact Customer Service.
#3 lokiare Oct 06, 2009 16:14:54	This thread needs to be locked. The question was answered.
#4 Webster Oct 06, 2009 22:20:11	This thread needs to be locked. The question was answered. You need to post your request here- community.wizards.com/go/thread/view/758... and not on the thread itself. Thanks!
#5 Neutronium_Dragon Oct 06, 2009 23:03:30	I have the same problem as the original poster. Unfortunate, the customer service site is no help - it suggests following a link to fill out a form to contact billing agents, but this link seems to produce a looped-back redirect between customer service and accounts.wizards.com, interspersed with warnings about the data being unencrypted. I've tried various things to get both the customer service site and the original digitalriver page to work, but so far no luck. Perhaps something got broken in the midst of changing all of the other redirect and off-site connection issues, but either way, it looks like I'll have to resort to an old-fashioned phone call.
#6 calronmoonflower Oct 07, 2009 2:59:55	If you are having trouble with Customer Service, then try this link: Trouble Accessing our Help System? Post here.