Post/Author/DateTime	Post
#1 zombie_tony_blair Jul 10, 2010 10:41:15	Could someone help me figure out how to cancel my DDI account.  I had no idea that purchasing the 1 month subscription was set up to renew automatically each month, and the billing help page doesn't seem to have a way to cancel the bill on it.  Needless to say I'm very unhappy with service I've received from WOTC right now.
#2 rubicantx Jul 10, 2010 10:44:29	I don't have a credit card so this may be a stupid suggestion: Call your credit card company and tell them not to authorize any more payments to the company that deals with the money transfers for WotC. I forget the name of the company. Simultaneously try to contact some customer supports and send them an e-mail saying you did so and you want to cancel DDI. Take a picture of your email you send them by pressing Print Screen button then making a new Paint file and Paste and the picture should appear in the open file then save it. Just so you can say "Well I tried to tell you, here's the proof." EDIT: Also thanks for the warning. I was thinking of getting the 1 month figuring it wouldn't renew as well, but not now.
#3 mudbunny Jul 10, 2010 12:42:32	Here is the FAQ entry on how to cancel the auto-renew on your account.