Canceling my DDI Subscription - Downloaded from the Wizards Community, all coding removed by Solauren

Canceling my DDI Subscription

Post/Author/DateTime Post
#1
Zinger2099
Jan 19, 2011 14:54:36 If I canceled my DDi Subscription now, even though it does not expire until December, what happens with the money that I have already payed for those remaining months?

Will I get refunded? Or will I be screwed?
#2
totemensch
Jan 19, 2011 15:00:54 You can request a refund thru customer support, and should get one. At least the majority online have indicated that they have received refunds, just make sure you tell them that you want a refund for the remaining time on your subscription.

Joe
#3
NealMac
Jan 19, 2011 15:01:30 You can ask for a refund for the value of your remaining time by contacting customer service.
#4
Zinger2099
Jan 19, 2011 15:07:17 Thank you.
#5
Damon_Tor
Jan 19, 2011 15:32:37
You can request a refund thru customer support, and should get one. At least the majority online have indicated that they have received refunds, just make sure you tell them that you want a refund for the remaining time on your subscription.

Joe

Anecdotal evidence suggests it's harder to get refunds than it was a few months ago; might have to jump through a few extra hoops. Either way, let us know how it goes.
#6
Medriev
Jan 19, 2011 15:59:03 As I've posted elsewhere, this is the response I got to a request for a proportional refund for the reduced service we are now being given (typos are theirs not mine):

Than you for your patience. Unfortunately we are unable to grant you a refund for what you see as reduced service. If you would like, we can cancel your subscription and give you a refund for the remainder of time you have left.

It seems getting out completely is the only option they're offering so it might be easier than you think.
#7
DMaple
Jan 20, 2011 4:28:53 Yeah I don't think you'll get a refund for the ****-ups in November that some people got, but you should get it without a problem for any remaining months on your subscription.
#8
Soroveth
Jan 20, 2011 10:31:01 I just received a notice that my refund is being processed. It was actually simple & not ulcer inducing at all. I don't approve of the DDI changes at all but the CS was really good.

Now how long will it take for the DDI subscriber icon to go a way on my profile?
#9
WhtZombie
Jan 20, 2011 10:39:58
I just received a notice that my refund is being processed. It was actually simple & not ulcer inducing at all. I don't approve of the DDI changes at all but the CS was really good.

Now how long will it take for the DDI subscriber icon to go a way on my profile?

As I recall it took two weeks for mine to disappear.
#10
Soroveth
Jan 20, 2011 10:43:16
I just received a notice that my refund is being processed. It was actually simple & not ulcer inducing at all. I don't approve of the DDI changes at all but the CS was really good.

Now how long will it take for the DDI subscriber icon to go a way on my profile?

As I recall it took two weeks for mine to disappear.

Thanks WhtZombie. That sounds like it goes away after the finish of the current 'month'
#11
barinax
Jan 20, 2011 11:08:24
If I canceled my DDi Subscription now, even though it does not expire until December, what happens with the money that I have already payed for those remaining months?

Will I get refunded? Or will I be screwed?

You can get refunded, but I had to do it 1...month...at...a...time.

Very frustrating to have to call in once a month to request a credit for the previous month....then wait about 3-4 days until it hits your account.

Good luck on getting a full refund on your remaining time. They wouldn't to it for me.
#12
lokiare
Jan 20, 2011 20:56:31
I just received a notice that my refund is being processed. It was actually simple & not ulcer inducing at all. I don't approve of the DDI changes at all but the CS was really good.

Now how long will it take for the DDI subscriber icon to go a way on my profile?

I guess it goes to show that it is not in fact Greate Customer Service that defines a good company, but rather the Quality of its Products...

Post/Author/DateTime	Post
#1 Zinger2099 Jan 19, 2011 14:54:36	If I canceled my DDi Subscription now, even though it does not expire until December, what happens with the money that I have already payed for those remaining months? Will I get refunded? Or will I be screwed?
#2 totemensch Jan 19, 2011 15:00:54	You can request a refund thru customer support, and should get one. At least the majority online have indicated that they have received refunds, just make sure you tell them that you want a refund for the remaining time on your subscription. Joe
#3 NealMac Jan 19, 2011 15:01:30	You can ask for a refund for the value of your remaining time by contacting customer service.
#4 Zinger2099 Jan 19, 2011 15:07:17	Thank you.
#5 Damon_Tor Jan 19, 2011 15:32:37	You can request a refund thru customer support, and should get one. At least the majority online have indicated that they have received refunds, just make sure you tell them that you want a refund for the remaining time on your subscription. Joe Anecdotal evidence suggests it's harder to get refunds than it was a few months ago; might have to jump through a few extra hoops. Either way, let us know how it goes.
#6 Medriev Jan 19, 2011 15:59:03	As I've posted elsewhere, this is the response I got to a request for a proportional refund for the reduced service we are now being given (typos are theirs not mine): Than you for your patience. Unfortunately we are unable to grant you a refund for what you see as reduced service. If you would like, we can cancel your subscription and give you a refund for the remainder of time you have left. It seems getting out completely is the only option they're offering so it might be easier than you think.
#7 DMaple Jan 20, 2011 4:28:53	Yeah I don't think you'll get a refund for the ****-ups in November that some people got, but you should get it without a problem for any remaining months on your subscription.
#8 Soroveth Jan 20, 2011 10:31:01	I just received a notice that my refund is being processed. It was actually simple & not ulcer inducing at all. I don't approve of the DDI changes at all but the CS was really good. Now how long will it take for the DDI subscriber icon to go a way on my profile?
#9 WhtZombie Jan 20, 2011 10:39:58	I just received a notice that my refund is being processed. It was actually simple & not ulcer inducing at all. I don't approve of the DDI changes at all but the CS was really good. Now how long will it take for the DDI subscriber icon to go a way on my profile? As I recall it took two weeks for mine to disappear.
#10 Soroveth Jan 20, 2011 10:43:16	I just received a notice that my refund is being processed. It was actually simple & not ulcer inducing at all. I don't approve of the DDI changes at all but the CS was really good. Now how long will it take for the DDI subscriber icon to go a way on my profile? As I recall it took two weeks for mine to disappear. Thanks WhtZombie. That sounds like it goes away after the finish of the current 'month'
#11 barinax Jan 20, 2011 11:08:24	If I canceled my DDi Subscription now, even though it does not expire until December, what happens with the money that I have already payed for those remaining months? Will I get refunded? Or will I be screwed? You can get refunded, but I had to do it 1...month...at...a...time. Very frustrating to have to call in once a month to request a credit for the previous month....then wait about 3-4 days until it hits your account. Good luck on getting a full refund on your remaining time. They wouldn't to it for me.
#12 lokiare Jan 20, 2011 20:56:31	I just received a notice that my refund is being processed. It was actually simple & not ulcer inducing at all. I don't approve of the DDI changes at all but the CS was really good. Now how long will it take for the DDI subscriber icon to go a way on my profile? I guess it goes to show that it is not in fact Greate Customer Service that defines a good company, but rather the Quality of its Products...