Cannot change account password - Downloaded from the Wizards Community, all coding removed by Solauren

Cannot change account password

Post/Author/DateTime Post
#1
fodigg
Dec 31, 2008 10:48:39 If I can even access the "accounts.gleemax.com" page (I usually get a technical error), trying to change my password leads me into a screen that asks a question which does not accept the correct answer. That is, if I don't get a technical error trying to submit that answer.

I posted about this right after DDi launched and yet nothing has been done. Am I the only one not able to change the account password?
#2
fodigg
Dec 31, 2008 10:51:03 Finally got the password change screen and I'm getting this:

This is very frustrating. I'm entering the correct information and the new password is a strong one.
#3
ORC_Wyvern
Dec 31, 2008 12:18:33 Hi.
I tried to replicate your problem. I had the same "wrong answer" issue with FireFox and couldn't get it to get past that point.
With IE, I was easily able to do it. Have you tried Explorer?
#4
dragonturtle
Jan 22, 2009 8:58:16 I'm using explorer, and I got

Password not changed.
Please make sure you have entered correct information

as well, so I don' t think that's the entire problem.

I'd really like to fix this quickly, as I'm on a temporary password right now (Wizards wouldn't accept the password that I have used to log in every other time, and I can't imagine how I could have changed my password as I can't now...)

Post/Author/DateTime	Post
#1 fodigg Dec 31, 2008 10:48:39	If I can even access the "accounts.gleemax.com" page (I usually get a technical error), trying to change my password leads me into a screen that asks a question which does not accept the correct answer. That is, if I don't get a technical error trying to submit that answer. I posted about this right after DDi launched and yet nothing has been done. Am I the only one not able to change the account password?
#2 fodigg Dec 31, 2008 10:51:03	Finally got the password change screen and I'm getting this: This is very frustrating. I'm entering the correct information and the new password is a strong one.
#3 ORC_Wyvern Dec 31, 2008 12:18:33	Hi. I tried to replicate your problem. I had the same "wrong answer" issue with FireFox and couldn't get it to get past that point. With IE, I was easily able to do it. Have you tried Explorer?
#4 dragonturtle Jan 22, 2009 8:58:16	I'm using explorer, and I got Password not changed. Please make sure you have entered correct information as well, so I don' t think that's the entire problem. I'd really like to fix this quickly, as I'm on a temporary password right now (Wizards wouldn't accept the password that I have used to log in every other time, and I can't imagine how I could have changed my password as I can't now...)