Cannot log in Compendium/Website - Downloaded from the Wizards Community, all coding removed by Solauren

Cannot log in Compendium/Website

Post/Author/DateTime Post
#1
the1darklord
Mar 16, 2009 13:39:09 Hi there,

I cannot log into the Compendium or the Website on my laptop, I type in the email/password it whirrs for a while then goes blank again. I can log into the forums though.

I tried searching the forums and found other people who'd had similar problems but no solutions.

I have deleted all my browsing History, temporary internet files etc. I'm running XP (SP3) and IE7.

If anyone can help I would appreciate it!

Cheers,

Daniel.
#2
ORC_Chaos
Mar 17, 2009 1:40:06 Hello Darklord,

I noticed one little thing was off in your account. I fixed it, but I am not sure if that was what was causing this issue. It shouldn't have. If you still cannot log into DDI, please contact Customer Service The login is the same as the forums. I do apologize for this happening.

Chaos
#3
the1darklord
Mar 19, 2009 11:06:52 Cheers Chaos, it didn't help though. I'll give customer service a try.

Daniel.
#4
the1darklord
Mar 20, 2009 20:24:56

I sent what I'd written above and got the following response.

Firstly, try clearing your browser cookies and temporary internet files. Often that helps. Are you using Internet Explorer or Firefox? There has been some trouble lately with customers using Opera (although it's been a different problem, still worth mentioning).

If you try those fixes and they don't help, let us know and we'll look into this further for you.

2 days to get a reply and they didn't even read what I sent them.

This is why I hate dealing with Customer Services...

Daniel.
#5
mudbunny
Mar 24, 2009 15:42:22 With most CS organizations, they always ask the same first set of questions. They need to have it on record, even if you have said you did it, that they asked you to do it.
#6
the1darklord
Mar 24, 2009 16:24:06 Aye it is a bit disheartening though. Hopefully they'll come back to me with some ideas.

Daniel.
#7
tarthane
Mar 26, 2009 0:49:49 Are you sure you are using your email to try and login and not your "User Name"? I had the same problem. I was trying to use the name on my account and not my email to login.
#8
the1darklord
Mar 26, 2009 4:44:36 No I am using my email address, cheers for the idea though!

I've had no official response to my problem since the weekend, when I got an automated response saying support would respond within 2 days...

Daniel.
#9
the1darklord
Mar 31, 2009 10:27:57 Still no response since the automated the weekend before last, does anyone know if problems ever get forgotten about, or are support overrun with issues at the moment?

Cheers,

Daniel.
#10
the1darklord
Apr 02, 2009 4:29:33 Aha I got a response back saying everything seemed fine in my account, and to try a different browser. Well I'd tried IE7 and Goggle Chrome, and they both did the same, Firefox however works!

It's not a perfect solution as I'd rather use Chrome, but still I've got it working and that's the main thing!

So for anyone else who has this issue give Firefox a try, I'm guessing the site must be optimised for it or something.

Daniel.

Post/Author/DateTime	Post
#1 the1darklord Mar 16, 2009 13:39:09	Hi there, I cannot log into the Compendium or the Website on my laptop, I type in the email/password it whirrs for a while then goes blank again. I can log into the forums though. I tried searching the forums and found other people who'd had similar problems but no solutions. I have deleted all my browsing History, temporary internet files etc. I'm running XP (SP3) and IE7. If anyone can help I would appreciate it! Cheers, Daniel.
#2 ORC_Chaos Mar 17, 2009 1:40:06	Hello Darklord, I noticed one little thing was off in your account. I fixed it, but I am not sure if that was what was causing this issue. It shouldn't have. If you still cannot log into DDI, please contact Customer Service The login is the same as the forums. I do apologize for this happening. Chaos
#3 the1darklord Mar 19, 2009 11:06:52	Cheers Chaos, it didn't help though. I'll give customer service a try. Daniel.
#4 the1darklord Mar 20, 2009 20:24:56	I sent what I'd written above and got the following response. Firstly, try clearing your browser cookies and temporary internet files. Often that helps. Are you using Internet Explorer or Firefox? There has been some trouble lately with customers using Opera (although it's been a different problem, still worth mentioning). If you try those fixes and they don't help, let us know and we'll look into this further for you. 2 days to get a reply and they didn't even read what I sent them. This is why I hate dealing with Customer Services... Daniel.
#5 mudbunny Mar 24, 2009 15:42:22	With most CS organizations, they always ask the same first set of questions. They need to have it on record, even if you have said you did it, that they asked you to do it.
#6 the1darklord Mar 24, 2009 16:24:06	Aye it is a bit disheartening though. Hopefully they'll come back to me with some ideas. Daniel.
#7 tarthane Mar 26, 2009 0:49:49	Are you sure you are using your email to try and login and not your "User Name"? I had the same problem. I was trying to use the name on my account and not my email to login.
#8 the1darklord Mar 26, 2009 4:44:36	No I am using my email address, cheers for the idea though! I've had no official response to my problem since the weekend, when I got an automated response saying support would respond within 2 days... Daniel.
#9 the1darklord Mar 31, 2009 10:27:57	Still no response since the automated the weekend before last, does anyone know if problems ever get forgotten about, or are support overrun with issues at the moment? Cheers, Daniel.
#10 the1darklord Apr 02, 2009 4:29:33	Aha I got a response back saying everything seemed fine in my account, and to try a different browser. Well I'd tried IE7 and Goggle Chrome, and they both did the same, Firefox however works! It's not a perfect solution as I'd rather use Chrome, but still I've got it working and that's the main thing! So for anyone else who has this issue give Firefox a try, I'm guessing the site must be optimised for it or something. Daniel.