Caught in an endless loop, can't access site

Post/Author/DateTimePost
#1

_NewbieDM_

Mar 31, 2009 23:46:31
I bought a years worth and was hoping to start using it tonight. No such luck, as I can't access anything.

Everywhere I click, bonus tools, compendium, etc, tells me to buy a subscription. I already did!!!

Yes I cleared my cache. Yes I cleared my cookies. Yes I accept cookies and java.

I am logged in, the green light on top is on and it says I am logged in....
#2

warfteiner

Apr 01, 2009 10:34:48
What web browser are you using?

I had issues with Chrome and Opera, and IE just isn't worth the effort (some issues, but no consistent reports on stability of log-in times or errors with same).

Firefox seems to be the winner (as per usual).

Best of luck!
#3

mudbunny

Apr 01, 2009 10:45:58
If your subscription has gone through correctly, you should have almost immediatre access to all of the DDI features.

One of the requirements for it to work is that a doohicky (insert approprioate technical term that I don't know) setting in your computer needs to have it's status changed in order for access to be provided.

You need to completely log out of DDI, and then shut down *all* browser windows. Reopen them and then log back into DDI, and you should have access to all of the DDI goodness.

If you still don't have access, definately submit a report to CS about it:

IMAGE(http://i39.photobucket.com/albums/e192/mbeau/DDIcontactus.jpg)
#4

_NewbieDM_

Apr 01, 2009 11:17:47
Things seem to be working now.
Something must have happened over night!
Thanks!