Char Builder Update Problem - Downloaded from the Wizards Community, all coding removed by Solauren

Char Builder Update Problem

Post/Author/DateTime Post
#1
thearanan
Aug 10, 2009 7:05:54 I posted this in the stickied thread, but since it isn't related to upgrading from the demo, I thought it might deserve its own spot.

I’ve been upgraded from the demo for about a week now, but today I wanted to update to get the new content. I’ve tried running both CharacterBuilderUpdater.exe and RealCharacterBuilderUpdater.exe to update, but neither one manage to work.

The former yields a dialogue box reading: UpdaterStub has stopped working
The latter reads: CharacterBuilderUpdater has stopped working

Both of my PCs are having this same problem. I’m using Vista. I’ve tried to email CS, but the “Email Us” link just endlessly loops me through a blank page both in Firefox and IE. hmmm

So, uh, how do I update or how do I contact WotC? It’s kind of annoying that I can’t do either.
#2
dalzig
Aug 10, 2009 11:50:11 To update, you have to use the shortcut on your Desktop or in your Start Menu folder. If you deleted this, you should create a new shortcut to the Character Builder.

Go to the CB folder. Right-click CharacterBuilderUpdater.exe and Send to Desktop.
Go to your Desktop. Right-click 'Shortcut to CharacterBuilderUpdated.exe' and choose Properties.
Under Target, add after the quotes without the brackets.

If that doesn't fix it, contact Customer Service by phone.
#3
thearanan
Aug 10, 2009 11:59:38 That fixed it, thanks Dalzig. I had noticed the functional shortcut used the app.config line in the target box, but I didn't realize it also had RealCharacterBuilderUpdate.exe in front of it, so I forgot to add that in when I was messing with it. Thanks again.
#4
aiine
Aug 10, 2009 14:15:17 thanks so much i've been working on getting this updated since the patch. I too have a Vista machine and it wasn't updating even after i called and worked with customer service. This fixed my issues. I appreciate the help!

Post/Author/DateTime	Post
#1 thearanan Aug 10, 2009 7:05:54	I posted this in the stickied thread, but since it isn't related to upgrading from the demo, I thought it might deserve its own spot. I’ve been upgraded from the demo for about a week now, but today I wanted to update to get the new content. I’ve tried running both CharacterBuilderUpdater.exe and RealCharacterBuilderUpdater.exe to update, but neither one manage to work. The former yields a dialogue box reading: UpdaterStub has stopped working The latter reads: CharacterBuilderUpdater has stopped working Both of my PCs are having this same problem. I’m using Vista. I’ve tried to email CS, but the “Email Us” link just endlessly loops me through a blank page both in Firefox and IE. hmmm So, uh, how do I update or how do I contact WotC? It’s kind of annoying that I can’t do either.
#2 dalzig Aug 10, 2009 11:50:11	To update, you have to use the shortcut on your Desktop or in your Start Menu folder. If you deleted this, you should create a new shortcut to the Character Builder. Go to the CB folder. Right-click CharacterBuilderUpdater.exe and Send to Desktop. Go to your Desktop. Right-click 'Shortcut to CharacterBuilderUpdated.exe' and choose Properties. Under Target, add after the quotes without the brackets. If that doesn't fix it, contact Customer Service by phone.
#3 thearanan Aug 10, 2009 11:59:38	That fixed it, thanks Dalzig. I had noticed the functional shortcut used the app.config line in the target box, but I didn't realize it also had RealCharacterBuilderUpdate.exe in front of it, so I forgot to add that in when I was messing with it. Thanks again.
#4 aiine Aug 10, 2009 14:15:17	thanks so much i've been working on getting this updated since the patch. I too have a Vista machine and it wasn't updating even after i called and worked with customer service. This fixed my issues. I appreciate the help!