Character Builder Tech Help

Post/Author/DateTimePost
#1

the_duke

Oct 28, 2010 8:56:10		For the computer masters out there: 

I'm running Windows Vista, and I believe I'm up to date on updates.

I recently had a virus that required me to reinstall a lot of programs. I've reinstalled .Net framework, and re-downloaded/reinstalled the WoTC Character Builder.

Ever since then, I can't get this program to open. I get the following error: 

r6034jpg.jpg

























Also, the following text accompanies the crash:

Problem signature:  Problem Event Name: APPCRASH  Application Name: TempRealCharacterBuilderUpdater.exe  Application Version: 1.0.0.0  Application Timestamp: 49c298f5  Fault Module Name: KERNEL32.dll  Fault Module Version: 6.0.6002.18005  Fault Module Timestamp: 49e037dd  Exception Code: e0434f4d  Exception Offset: 0003fbae  OS Version: 6.0.6002.2.0.0.768.3  Locale ID: 1033  Additional Information 1: a67a  Additional Information 2: 5f1d1f81be20ff5b090d007f7ec4d02b  Additional Information 3: f4d5  Additional Information 4: 582987afe00a3e45200ead9d1dee6561
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Any help is appreciated.
#2

asmodeuslore

Oct 28, 2010 11:56:01 		I'm not familiar with Vista.  You are probably going to have to go straight to the experts and contact Customer Support.

You might try uninstalling the .NET Framework, Uninstalling Character Builder, and re-installing character builder directly.  Let it install .NET Framework for you.  I've noticed a few problems crop up lately which that seems to solve.