character sheets wont print - Downloaded from the Wizards Community, all coding removed by Solauren

character sheets wont print

Post/Author/DateTime Post
#1
pearsecj
Nov 19, 2008 13:04:33 Every time i try to print a character sheet i get the same error message-"Print Ticket provider failed to convert DEVMODE to Print Ticket.Win32 error 2147221164.I have sent the error report twice now but had no response.Can anyone help.Creating the characters is quick and fun but a little pointless if you cant then print them.
#2
Gimril
Nov 19, 2008 21:37:49 I am getting the same error. Running Win XP SP3, Canon MP750 printer.

The program seems very well done, with the exception of this issue.

Update:
I also have Pdf995 installed, and tried to print the file to a PDF instead; and the program still crashes.
#3
BrotherDave
Nov 20, 2008 12:14:53 Ditto, and I'm also running WinXP w/SP3. I did run into the same problem many people did with cancelling the .net installation when it appeared to hang. But after that I downloaded and installed .net 3.5 sp1 manually from the Microsoft website, and my CB worked fine. Until a couple of days later when I tried printing a character sheet for the first time.

I've tried printing to my local printer via LPT1. I've tried printing to a printer connected to my wife's computer via Ethernet. I've tried printing to a USB printer. I've even tried printing to PDF using PDF995 and CutePDF. But I always get the same error. I can capture a screenshot of a character sheet, and then print it using Paint Shop Pro, but that's a pain, and the resolution leaves a bit to be desired.

I'm pretty sure the problem is with my .net installation. The error message certainly points in that direction. I just don't know how to determine exactly what the problem is, or how to fix it. I tried following the same procedure I followed on my home computer to install CB on my computer at work, to see if I could replicate the problem. But it prints just fine from there. Unfortunately, leaving it on my work computer is not an option (besides, I don't have a color printer available at work).

Any .net gurus out there who can help? I know next to nothing about .net, and all of the references to this error I have so far found searching the web refer to people encountering this error while writing source code to access .net functions. Which doesn't really help me a whole lot when I'm trying to run someone else's program - which works just fine for most people - on my computer.
#4
orc_tuhteth
Nov 20, 2008 12:37:35
I have sent the error report twice now but had no response.Can anyone help.

I'm not sure why you haven't received a response -- you would normally get some sort of reply, at least letting you know we got your message.

Did you go to http://wizards.com/customerservice and click on the "Email Us" tab?

When you do, make sure you set the category correctly so it goes to the right people; on "Select a Topic," set it to "Roleplaying Games > D&D Insider > Character Builder > Request Technical Support."

I hope this helps!
#5
pearsecj
Nov 21, 2008 11:51:05 I reported the problem with an automatic button that the program generated when the printing problem occurred.I'll try using the link you provided instead.
#6
Gimril
Nov 25, 2008 20:22:25 I reported the issue, including my dxdiag.txt file and have not heard anything yet.

Is there any way I can get info on any progress?
#7
WolfStar76
Nov 26, 2008 9:34:54 Jeep in mind this is a Beta Test. While it's possible that someone may get back to you on your issue, the more likely option during this test is that the code/programming will be improved if its determined this is being caused by the software itself (and not a driver conflict or other issue unique to your PC and configuration).

Unless/Until this is in full release, you can't really count on getting full tech support.
#8
darjr
Dec 08, 2008 20:01:47 I'm getting the same error as the OP. Can't print to any of my printers.
#9
darjr
Dec 08, 2008 21:36:44 http://social.expression.microsoft.com/Forums/en-US/wpf/thread/c613d592-53f8-4190-b367-ec3a9e80512c/

Found the above.

Could I need a different printer? I'll have to check to see if my printer supports what they are talking about.
#10
darjr
Dec 11, 2008 20:33:25 still no go on printing. Any word on this? Any help?
#11
darjr
Dec 11, 2008 21:45:42 I solved my printing issue.

Specifically I would get the error "PrintTicket provider failed to convert DEVMODE to PrintTicket. Win32 error: -2147221164".

The builder would then request to send the info somewhere, presumably wizards.

My issue was with the MSXML6 install. To fix it I went to the add-remove programs control panel and removed all the MSXML versions. Then I downloaded the MSXML 6 service pack 1 from microsoft and after installing that I can print.

That MSXML 6 service pack 1 can be gotten from http://www.microsoft.com/downloads/details.aspx?FamilyID=d21c292c-368b-4ce1-9dab-3e9827b70604&DisplayLang=en#filelist

Note that I have not done an update yet, so that may break things, also note that the above MSXML 6 sp1 would not install until I removed the old MSXML 6 Parser install.

I can print!
#12
darjr
Dec 11, 2008 22:15:57 After a reboot Roxio DVD creator wanted to install something from it's DVD install. I suspect it is what fubar'd my MSXML install.

After that reboot and a test of windows update to make sure that neither would punk my CB printing, it still prints.

Good times.
#13
kreln
Dec 12, 2008 6:53:15 Removing and reinstalling MSXML also resolved the print error issues for me.
#14
pearsecj
Dec 13, 2008 14:04:20 Thanks Darjr.Your MXMSL remedy worked for me too.You're a star!
#15
darjr
Jan 12, 2009 21:32:28 bumping cause I've seen this issue posted again. Is there a FAQ?

Note that I think, but I'm not sure, that it fixed other issues I had.

Post/Author/DateTime	Post
#1 pearsecj Nov 19, 2008 13:04:33	Every time i try to print a character sheet i get the same error message-"Print Ticket provider failed to convert DEVMODE to Print Ticket.Win32 error 2147221164.I have sent the error report twice now but had no response.Can anyone help.Creating the characters is quick and fun but a little pointless if you cant then print them.
#2 Gimril Nov 19, 2008 21:37:49	I am getting the same error. Running Win XP SP3, Canon MP750 printer. The program seems very well done, with the exception of this issue. Update: I also have Pdf995 installed, and tried to print the file to a PDF instead; and the program still crashes.
#3 BrotherDave Nov 20, 2008 12:14:53	Ditto, and I'm also running WinXP w/SP3. I did run into the same problem many people did with cancelling the .net installation when it appeared to hang. But after that I downloaded and installed .net 3.5 sp1 manually from the Microsoft website, and my CB worked fine. Until a couple of days later when I tried printing a character sheet for the first time. I've tried printing to my local printer via LPT1. I've tried printing to a printer connected to my wife's computer via Ethernet. I've tried printing to a USB printer. I've even tried printing to PDF using PDF995 and CutePDF. But I always get the same error. I can capture a screenshot of a character sheet, and then print it using Paint Shop Pro, but that's a pain, and the resolution leaves a bit to be desired. I'm pretty sure the problem is with my .net installation. The error message certainly points in that direction. I just don't know how to determine exactly what the problem is, or how to fix it. I tried following the same procedure I followed on my home computer to install CB on my computer at work, to see if I could replicate the problem. But it prints just fine from there. Unfortunately, leaving it on my work computer is not an option (besides, I don't have a color printer available at work). Any .net gurus out there who can help? I know next to nothing about .net, and all of the references to this error I have so far found searching the web refer to people encountering this error while writing source code to access .net functions. Which doesn't really help me a whole lot when I'm trying to run someone else's program - which works just fine for most people - on my computer.
#4 orc_tuhteth Nov 20, 2008 12:37:35	I have sent the error report twice now but had no response.Can anyone help. I'm not sure why you haven't received a response -- you would normally get some sort of reply, at least letting you know we got your message. Did you go to http://wizards.com/customerservice and click on the "Email Us" tab? When you do, make sure you set the category correctly so it goes to the right people; on "Select a Topic," set it to "Roleplaying Games > D&D Insider > Character Builder > Request Technical Support." I hope this helps!
#5 pearsecj Nov 21, 2008 11:51:05	I reported the problem with an automatic button that the program generated when the printing problem occurred.I'll try using the link you provided instead.
#6 Gimril Nov 25, 2008 20:22:25	I reported the issue, including my dxdiag.txt file and have not heard anything yet. Is there any way I can get info on any progress?
#7 WolfStar76 Nov 26, 2008 9:34:54	Jeep in mind this is a Beta Test. While it's possible that someone may get back to you on your issue, the more likely option during this test is that the code/programming will be improved if its determined this is being caused by the software itself (and not a driver conflict or other issue unique to your PC and configuration). Unless/Until this is in full release, you can't really count on getting full tech support.
#8 darjr Dec 08, 2008 20:01:47	I'm getting the same error as the OP. Can't print to any of my printers.
#9 darjr Dec 08, 2008 21:36:44	http://social.expression.microsoft.com/Forums/en-US/wpf/thread/c613d592-53f8-4190-b367-ec3a9e80512c/ Found the above. Could I need a different printer? I'll have to check to see if my printer supports what they are talking about.
#10 darjr Dec 11, 2008 20:33:25	still no go on printing. Any word on this? Any help?
#11 darjr Dec 11, 2008 21:45:42	I solved my printing issue. Specifically I would get the error "PrintTicket provider failed to convert DEVMODE to PrintTicket. Win32 error: -2147221164". The builder would then request to send the info somewhere, presumably wizards. My issue was with the MSXML6 install. To fix it I went to the add-remove programs control panel and removed all the MSXML versions. Then I downloaded the MSXML 6 service pack 1 from microsoft and after installing that I can print. That MSXML 6 service pack 1 can be gotten from http://www.microsoft.com/downloads/details.aspx?FamilyID=d21c292c-368b-4ce1-9dab-3e9827b70604&DisplayLang=en#filelist Note that I have not done an update yet, so that may break things, also note that the above MSXML 6 sp1 would not install until I removed the old MSXML 6 Parser install. I can print!
#12 darjr Dec 11, 2008 22:15:57	After a reboot Roxio DVD creator wanted to install something from it's DVD install. I suspect it is what fubar'd my MSXML install. After that reboot and a test of windows update to make sure that neither would punk my CB printing, it still prints. Good times.
#13 kreln Dec 12, 2008 6:53:15	Removing and reinstalling MSXML also resolved the print error issues for me.
#14 pearsecj Dec 13, 2008 14:04:20	Thanks Darjr.Your MXMSL remedy worked for me too.You're a star!
#15 darjr Jan 12, 2009 21:32:28	bumping cause I've seen this issue posted again. Is there a FAQ? Note that I think, but I'm not sure, that it fixed other issues I had.