Post/Author/DateTime	Post
#1 krelios Jul 08, 2008 10:11:40	After the holiday weekend, every time I access a page on the Wizards website it tells me that my browser has cookies disabled and I can't log in to DDI (the login box is completely disabled). I do have cookies blocked; however, I have exceptions set for wizards.com, dndinsider.com, and gleemax.com to allow them to set cookies. I don't want to turn off cookie blocking for my browser, that's why I set exceptions in the first place. Is there another domain I need to allow to set cookies or is this just very poor coding?
#2 WolfStar76 Jul 08, 2008 10:29:29	You might be better off asking in one of the Gleemax forums. Perhaps the Gleemax Bug Reports forum?
#3 hellmute Jul 08, 2008 12:49:41	SAdly you may need 3rd party cookies of something else. The forums reguire cookies from: accounts.gleemax.com gleemax.com forums.gleemax.com the rest should just need cookies for: wizards.com
#4 krelios Jul 10, 2008 14:14:58	No, I already have exceptions for those domains (gleemax.com covers all of the other children of it) and I still get the "cookies disabled" message on the main site. Obviously, the forum login works fine, but it's annoying to see that message every time I click a link and I still can't log into D&D Insider from the main page anymore (unless I allow all cookies). I was just hoping someone could tell me what other cookies they're trying to set.
#5 hellmute Jul 11, 2008 16:12:26	There are about 2 dozen cookies for insider from what I see. They going to log out of gleemax and delete al gleemax and wizards.com cookies and log into gleemax directly. https://accoutns.gleemax.com See if that fixes your cookies. Maybe there is something else coming through? I blocked all the hitbox ads and javascripts for it so I do not get those cookies. if your browser stores passwords and such try deleting the one for insiders and start over again. try also to always use the same page to log in. Mine never stays and I have to log in to D&D each visit but it works when I use this link. http://www.wizards.com/default.asp?x=dnd/welcome Then I just go everywhere else form there.
#6 bloodspawn Jul 12, 2008 13:26:48	I'm using Firefox 3, and I have exactly the same problem. Under Tools - Options, I have "Accept cookies from sites" unchecked, but allowed cookies for wizards.com, gleemax.com, and dndinsider.com in Exceptions window. When I access the D&D main page, the email/password login fields are disabled. A popup says, "Your browser's cookie functionality is turned off. Please turn it on. If you do not have cookies enabled, you will not be able to fully experience the D&D website and D&D Insider." I posted at Gleemax Bug Report forum. See http://forums.gleemax.com/showthread.php?p=16330200 Edit: I experimented a bit by adding accounts.gleemax.com to exception list, then deleted all my cookies. When I return to the main page after restarting Firefox, the same problem persisted.
#7 krelios Jul 14, 2008 6:46:11	Good to know it's not just me. I think they may be checking browser settings rather than trying to set the cookie and providing that error message if it fails. I am simply not willing to open my browser for all cookies just to log into the DDI content. Please fix this Wizards (or at least tell us a work-around).
#8 mudbunny Jul 14, 2008 10:13:03	Try sending a report to CS through the Contact Us link at the bottom of the page. When I was having problems logging into the forums, that is what helped me figure it out.
#9 hellmute Jul 16, 2008 0:33:15	Mike has posted somewhere in the DDI section about recent login problems and about how the login system wasn't even turned on until recently....
#10 firedrake Jul 16, 2008 21:24:01	Based on my analysis of the code (publicly available at http://www.wizards.com/global/dnd_login.js ) responsible for the pop up (which does limit my experience with the D&D website, mostly because it pops up on every page, but also by being wrong.), and looking at the cookies added when I do have "allow cookies" enabled it seems that the only domains that need to be permitted for full access to the site and forums are wizards.com and gleemax.com.
#11 hellmute Jul 16, 2008 22:24:14	What? I use FF and am having very few problems doing anything.
#12 firedrake Jul 16, 2008 22:45:22	What? I use FF and am having very few problems doing anything. The difference likely being that you've got your Options:Privacy setting to Allow Cookies, while refusing them from specified domains, while the symptoms of this problem appear when one has it on Refuse Cookies, but accept them from specified domains.
#13 krelios Jul 17, 2008 9:12:15	That's exactly right. I got an answer from custserv that I thought was interesting though... The DDI login is temporarily offline. It is a known issue and we are working to fix it. I apologize for the inconvenience and frustration. Tao Customer Service Representative Wizards of the Coast 1-800-324-6496 (US and Canada) 425-204-8069 (From all other countries) Monday-Friday 9am-6pm PST / 12pm-9pm EST It didn't seem like the login was "offline" since it works just fine if you allow all cookies. Either this rep didn't understand my question or they are working on a number of fixes for the login portion and this was the closest canned response.
#14 hellmute Jul 17, 2008 14:47:57	The difference likely being that you've got your Options:Privacy setting to Allow Cookies, while refusing them from specified domains, while the symptoms of this problem appear when one has it on Refuse Cookies, but accept them from specified domains. Kinda but not really. I have my set to always prompt. When a cookie looks fine I allow the domain. Otherwise I block. I find it better than refuse all cookies because I just might forget to add an exclusion for refusing a cookie I might need. Also using ff3 if that makes a difference.
#15 101100 Jul 18, 2008 2:01:16	Based on my analysis of the code (publicly available at http://www.wizards.com/global/dnd_login.js ) responsible for the pop up (which does limit my experience with the D&D website, mostly because it pops up on every page, but also by being wrong.), and looking at the cookies added when I do have "allow cookies" enabled it seems that the only domains that need to be permitted for full access to the site and forums are wizards.com and gleemax.com.
#16 noisician Jul 24, 2008 10:28:39	I was getting the same error, until i realized that i was not using the correct ID to log into DDI. Apparently instead of telling you you've used an invalid ID, it says you have cookies turned off. Somebody needs to fix the error handling!
#17 JesterOC Sep 16, 2008 2:39:15	I am using IE7 and Chrome and both get the cookie msg. I am running Vista 64 and using Sun Java. Also even if I tell it to accept all cookies, it still fails. JesterOC
#18 wotc_mark Sep 23, 2008 16:53:03	The code posted by firedrake was replace long ago ... check to see if a cookie called "CookieCheck" is being set. If this cookie is blocked in some way then the site believes it cannot set cookies. M
#19 xiane Oct 05, 2008 19:38:06	Have recently started getting this error myself, a few weeks ago with the exact same settings I currently have I could login no problem...today, I am constantly complained about cookies and/or javascript being disabled. Neither are. While I limit site access with cookies and such as most others www.wizards.com is fully allowed same with the now defunvt gleemax site. And the funny thing, normally if not logged into DnDi, you get complained about not being logged in when you try to access Dungeon/Dragon articles. Today, even though it's impossible for me to login I still have complete access to the DnDi articles. Seeing as the last report of this was late last month any heads up from the powers that be on what is happening? Is the removal of Gleemax having an unexpected 'issue'?
#20 Kentinal Oct 05, 2008 20:18:26	Have recently started getting this error myself, a few weeks ago with the exact same settings I currently have I could login no problem...today, I am constantly complained about cookies and/or javascript being disabled. Neither are. While I limit site access with cookies and such as most others www.wizards.com is fully allowed same with the now defunvt gleemax site. And the funny thing, normally if not logged into DnDi, you get complained about not being logged in when you try to access Dungeon/Dragon articles. Today, even though it's impossible for me to login I still have complete access to the DnDi articles. Seeing as the last report of this was late last month any heads up from the powers that be on what is happening? Is the removal of Gleemax having an unexpected 'issue'? I do believe it was posted perhaps a month ago there was no need to login. I have read most content that held my interest without logging in. That said it clearly appears to be browser or OS conflict because I can login. For now I would at least trying to access pages without logging in. If that fails to provide content I would advise trying another browser (there have been complaints about I.E. 7 IIRC) that were solved by using FireFox. Not even going to recommend changing OS.
#21 the_lord_in_grey Oct 17, 2008 16:06:04	I'm getting the same problem, have cookies authorized for the site but it won't present log in box. Bizarre thing is it will on another machine with same permissions.