Post/Author/DateTime	Post
#1 southernmagnus May 09, 2009 17:05:14	I have Vista SP1 Completely updated, including latest .net I run everything in Admin mode. I have re-installed CB twice. When that didn't work I re-installed the .net update. I do re-boots and registry clean-ups after uninstalls. The thing still crashes irregardless. When I crash trying to update, the problem details are: Problem signature: Problem Event Name: APPCRASH Application Name: TempRealCharacterBuilderUpdater.exe Application Version: 1.0.0.0 Application Timestamp: 49f18ebd Fault Module Name: urlmon.dll Fault Module Version: 8.0.6001.18702 Fault Module Timestamp: 49b3ad4e Exception Code: c0000005 Exception Offset: 0003e819 OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160 When I crash just trying to run it I get this: Problem signature: Problem Event Name: APPCRASH Application Name: CharacterBuilder.exe Application Version: 1.0.60.0 Application Timestamp: 49f12c3c Fault Module Name: KERNEL32.dll Fault Module Version: 6.0.6001.18215 Fault Module Timestamp: 49953395 Exception Code: e0434f4d Exception Offset: 000442eb OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Please help, I just got a auto-renew notice from you guys, and not being able to use the software app is frustrating.
#2 -Lumi- May 25, 2009 7:39:16	I have the same problem. It crashes when I try to start up the charbuilder and wants to send the following to Microsoft: EventType : clr20r3 P1 : temprealcharacterbuilderupdater P2 : 1.0.0.0 P3 : 49f0a6fc P4 : presentationframework P5 : 3.0.0.0 P6 : 488f142e P7 : 6259 P8 : e1 P9 : system.windows.markup.xamlparse Running Windows XP.
#3 svisionguy Jun 09, 2009 11:20:02	I have the same error as Lumi...it started after I did a windows update.
#4 orc_tao Jun 09, 2009 12:09:18	I'm really sorry to hear that you are having issues with the Character Builder. I would suggest first checking the following entries in the Customer Service site for answers: Character Builder Known Issues Character Builder FAQ Character Builder Installation If none of those help you with the problem, please contact us using the EMAIL US link at the top of any of those pages and we will be happy to assist you further.
#5 svisionguy Jun 09, 2009 14:45:04	Not sure if this is the same problem ya'll are having, but I uninstalled Internet Explorer 8 and now the patcher is running and I have gained a SUCCESS on the update. and....CB launched without a problem...so if you have IE8 try uninstalling it!! :D
#6 Calsan Jun 13, 2009 18:35:18	From the FAQ Installation issues * If you have updating issues, check that your Character Builder folder in C:\program files\Wizards of the Coast and the files in it are not set as Read-Only (Right click, then properties). If some are set this way, go to the folder, right click on it, and select Properties to set the folder to not be read-only. Then confirm you want to apply this change to sub-folders and files, and then run the update again. My character builder was crashing too, this worked though