I just had my first encounter with the DDi customer service and let me say that I am very disappointed. All I wanted to do was update my credit card info. My old card is no longer current and so I wanted to be proactive and update it before the subscription runs out. I started by looking online for a way to update the card (the way I updated the five other auto renewal I have with other companies). I soon saw that it was not possible and called the number listed on the site for customer service. I chose option 1 for online orders and then option 2 for ddi billing. The first person I talked to said I had the wrong number and gave me a new number. It turns out that the new number was really the old number and I had to start over. The next time around the guy said I really needed technical service and not billing. I said that sounded silly; surely billing updated the card. He assured me I needed the tech dept. and so I hand up and called a third time. When I got to the tech people they told me that I needed billing. At the point I am very frustrated and call back for FOURTH time. Now the guy at billing finally tells me that NO ONE can update the card. I have to cancel to auto-renewal wait for the subscription to run out and sign up again!!!!! I have been paying for things online for a LONG TIME and have never had to deal with such things before. This is not the type of thing that inspires confidence
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