D&Di Subscription Problem - Downloaded from the Wizards Community, all coding removed by Solauren

D&Di Subscription Problem

Post/Author/DateTime Post
#1
ihm
Apr 10, 2009 18:25:58 I am not sure if this is the write place to post this. anyway...

My friend & I have been trying to subscribe to the Insider for several weeks. We keep getting this error:
"We are unable to process your order. Please verify your information and try again".
I am sure the information is correct. We even tried using several credit cards.
My friend emailed Wizards and he got a reply asking him to call a certain number for help. As we are not staying in USA, we don't feel like wasting an expensive (and probably long) international call for this.

Anybody can think of a solution?
#2
_Mithreinmaethor_
Apr 10, 2009 20:30:57 It means they can not process the credit card. I use a prepaid debit card and forgot there is a $1 service charge to use the card. I had $20 on the card and tried to do 3 months for $19.95. I kept getting the same error and then realized what it was from. Went and did 1 month with no problem. The next time I made sure I had the extra dollar on the card and it took it no problem for 3 months.
#3
ihm
Apr 11, 2009 10:06:02 I am using credit cards with pretty high limits. So, that is not my problem.
Thanks for the input though
#4
ihm
Apr 17, 2009 16:51:09 Nobody seems to know why is this happening. I am mostly interested in the character builder. I thought of a few solutions but I am not sure if anyone is willing to do it.

1. Someone registers for me with an American credit card (since that might be the problem).
2. Someone is nice enough to let me use their account to update my character builder once since you are allowed to make 5 updates per month. I am willing to pay for that.

What do you guys think?
#5
mudbunny
Apr 17, 2009 20:54:48 Your best bet is probably to contact WotC CS, using the link at the bottom of each page.
#6
andysar
Apr 25, 2009 8:16:13 I've had the same problem for months. Both Wizards and Digital River refuse to offer any meaningful help. All I get are automated responses or "did you enter everything correctly" suggestions. Pretty frustrating.
#7
bbilbo1
Jul 26, 2009 23:00:21 Same thing here. Been wanting to buy a subscription for MONTHS, emailing Digital River and WotC both recieving nothing but the "Make sure to enter all your info correctly" mail.

Iv'e tried using both Paypal and Credit Cards for payment options every time, I submit my order, I get:

"We are unable to process your order. Please verify your information and try again."

Despite all my attempts in getting in contact with someone, I guess they simply don't want my money...

Post/Author/DateTime	Post
#1 ihm Apr 10, 2009 18:25:58	I am not sure if this is the write place to post this. anyway... My friend & I have been trying to subscribe to the Insider for several weeks. We keep getting this error: "We are unable to process your order. Please verify your information and try again". I am sure the information is correct. We even tried using several credit cards. My friend emailed Wizards and he got a reply asking him to call a certain number for help. As we are not staying in USA, we don't feel like wasting an expensive (and probably long) international call for this. Anybody can think of a solution?
#2 _Mithreinmaethor_ Apr 10, 2009 20:30:57	It means they can not process the credit card. I use a prepaid debit card and forgot there is a $1 service charge to use the card. I had $20 on the card and tried to do 3 months for $19.95. I kept getting the same error and then realized what it was from. Went and did 1 month with no problem. The next time I made sure I had the extra dollar on the card and it took it no problem for 3 months.
#3 ihm Apr 11, 2009 10:06:02	I am using credit cards with pretty high limits. So, that is not my problem. Thanks for the input though
#4 ihm Apr 17, 2009 16:51:09	Nobody seems to know why is this happening. I am mostly interested in the character builder. I thought of a few solutions but I am not sure if anyone is willing to do it. 1. Someone registers for me with an American credit card (since that might be the problem). 2. Someone is nice enough to let me use their account to update my character builder once since you are allowed to make 5 updates per month. I am willing to pay for that. What do you guys think?
#5 mudbunny Apr 17, 2009 20:54:48	Your best bet is probably to contact WotC CS, using the link at the bottom of each page.
#6 andysar Apr 25, 2009 8:16:13	I've had the same problem for months. Both Wizards and Digital River refuse to offer any meaningful help. All I get are automated responses or "did you enter everything correctly" suggestions. Pretty frustrating.
#7 bbilbo1 Jul 26, 2009 23:00:21	Same thing here. Been wanting to buy a subscription for MONTHS, emailing Digital River and WotC both recieving nothing but the "Make sure to enter all your info correctly" mail. Iv'e tried using both Paypal and Credit Cards for payment options every time, I submit my order, I get: "We are unable to process your order. Please verify your information and try again." Despite all my attempts in getting in contact with someone, I guess they simply don't want my money...