DDI account activation? - Downloaded from the Wizards Community, all coding removed by Solauren

DDI account activation?

Post/Author/DateTime Post
#1
roelke2004
Feb 06, 2011 10:14:39 So, I just purchased a DDI account to see how everything works with the new CB and such, but I can't access the DDI stuff at this point.

My question; is there a delay between purchasing a DDI account and having acces to it? And if how long do I need to wait to get acces to the tools?

#2
mudbunny
Feb 06, 2011 11:54:03 Log out of DDI.
Close all of your browser windows.
Restart your browser.
Log in again.

That should do it.
#3
shaoiken
Feb 06, 2011 12:31:59 I have the same problem, your fix didn't work for me.

Maybe the problem is that I used a paypal account that has a different email adress then my wizards account? I had that problem before with another shop in the internet.
#4
_Mithreinmaethor_
Feb 06, 2011 13:44:07 There can be upto a 24 hr delay from purchase to being granted access to the material. The billing company and the product provider are not the same company.

I would assume that every couple of hours or so the billing company dumps a database of new subscriptions to the product provider who then has to go enable access to those new subscriptions.
#5
mudbunny
Feb 06, 2011 14:09:43
I have the same problem, your fix didn't work for me.

Maybe the problem is that I used a paypal account that has a different email adress then my wizards account? I had that problem before with another shop in the internet.

That is most likely your problem.

You might try changing the amil address associated with your wizards.com community acocunt to the one you used with your paypal payment. That may work (I don't know). If that doesn't work (or you don't want to change your wizards.com email address), you would have to contact WotC CS (use the Customer Service link) and let them know what happened.
#6
shaoiken
Feb 06, 2011 15:34:36 The problem solved itself. It was just as Mithreinmaethor said.

Post/Author/DateTime	Post
#1 roelke2004 Feb 06, 2011 10:14:39	So, I just purchased a DDI account to see how everything works with the new CB and such, but I can't access the DDI stuff at this point. My question; is there a delay between purchasing a DDI account and having acces to it? And if how long do I need to wait to get acces to the tools?
#2 mudbunny Feb 06, 2011 11:54:03	Log out of DDI. Close all of your browser windows. Restart your browser. Log in again. That should do it.
#3 shaoiken Feb 06, 2011 12:31:59	I have the same problem, your fix didn't work for me. Maybe the problem is that I used a paypal account that has a different email adress then my wizards account? I had that problem before with another shop in the internet.
#4 _Mithreinmaethor_ Feb 06, 2011 13:44:07	There can be upto a 24 hr delay from purchase to being granted access to the material. The billing company and the product provider are not the same company. I would assume that every couple of hours or so the billing company dumps a database of new subscriptions to the product provider who then has to go enable access to those new subscriptions.
#5 mudbunny Feb 06, 2011 14:09:43	I have the same problem, your fix didn't work for me. Maybe the problem is that I used a paypal account that has a different email adress then my wizards account? I had that problem before with another shop in the internet. That is most likely your problem. You might try changing the amil address associated with your wizards.com community acocunt to the one you used with your paypal payment. That may work (I don't know). If that doesn't work (or you don't want to change your wizards.com email address), you would have to contact WotC CS (use the Customer Service link) and let them know what happened.
#6 shaoiken Feb 06, 2011 15:34:36	The problem solved itself. It was just as Mithreinmaethor said.