DDI Content Issue

Post/Author/DateTimePost
#1

dragntyr

Dec 18, 2008 21:38:51
Hi,
I am having an issue with downloading the DDI content. I am only able to see the content that is available to non-DDI subscribers. I was able to log in to DDI on Monday (with no problems) and able to download stuff. Since Wednesday of this week I have been able to log in to my profile but not able to down load stuff or even to view the DDI subscriber areas. It is like it is not fully recognizing my member ship, if I go to my personal account area it shows that I have a fully paid yearly subscription.

I am using windows with no major changes in software over the last week at all.


I would appreciate any help you can provide at all.

Dragntyr.:P
#2

WolfStar76

Dec 19, 2008 6:09:53
I'd suggest the following:

1) Clear your cookies and cache.
2) Close all browser windows
3) Try to login again

If that doesn't work there may be something wrong with your account. In that case, your best bet would be to contact customer service. www.wizards.com/customerservice