DDI subscription activation - how long? - Downloaded from the Wizards Community, all coding removed by Solauren

DDI subscription activation - how long?

Post/Author/DateTime Post
#1
Traygin
Dec 03, 2008 22:43:32 I just singed up for a DDI subscription, how long will I have to wait to be able to login to get to content and the character builder? I have read this takes about 2 days is this true?
#2
mudbunny
Dec 03, 2008 22:54:03 It should be fairly rapidly.

Make sure that you have logged out of the WotC website, completely close your browser (all windows) and then restart your browser and then log back in.

That should do it.
#3
Traygin
Dec 03, 2008 23:17:00 Thanks for the fast reply. I did logout and then logged back into the DDI but still nothing. I am running FireFox and did this in IE as well. I have not received a conformation email from Wizards that I subscribed to DDI if they send one out. I checked my CC statement online but as of yet nothing has shown up. But like I say I set the subscription up around 8 PM PST so I will just give it a day or so. Perhaps it just takes time. I would think it would be instantaneous.
#4
Kentinal
Dec 03, 2008 23:45:39 My impression has been activation tends to occur during business hours. DR might activate you about 9:00 AM GMT, there again it might be sooner or later. *shrugs*

Some were activated in hours, some had problems because of ID mismatch or other situation concerning the purchaser's personal situation.
#5
Traygin
Dec 04, 2008 15:16:18
My impression has been activation tends to occur during business hours. DR might activate you about 9:00 AM GMT, there again it might be sooner or later. *shrugs*

Some were activated in hours, some had problems because of ID mismatch or other situation concerning the purchaser's personal situation.

Thanks for the info. Still no access as of yet
#6
mudbunny
Dec 04, 2008 15:26:36 I will poke WotC_Mike/CM about this.
#7
Traygin
Dec 04, 2008 15:37:47
I will poke WotC_Mike/CM about this.

Thanks Mudbunny. They should have all the info under my user name.
#8
wotc_mike
Dec 04, 2008 18:21:47 Hi guys,

I've passed this along to the D&Di team and will try and follow up and make sure it gets fixed for you.

Thanks!
#9
Traygin
Dec 04, 2008 18:29:16
Hi guys,

I've passed this along to the D&Di team and will try and follow up and make sure it gets fixed for you.

Thanks!

Thanks Mike. As of yet I do not see any charge on my CC and cannot get into the paid DDI content.
#10
wotc_mike
Dec 04, 2008 19:27:02 Hi Traygin,

If you don't see a charge then the order didn't go through. There are some solutions listed in our help section at http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1444&p_created=1218665887&p_sid=bBxI3zkj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MiwyJnBfcHJvZHM9MCZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1kJmRpIHByb2JsZW1z&p_li=&p_topview=1.

If those don't work, then you need to contact Customer Service directly and they can help you get it started.

#11
Traygin
Dec 04, 2008 19:46:31 I got in, I had to re due my setup and payment. I guess I did not take the payment the first time. Thanks for the help.

Post/Author/DateTime	Post
#1 Traygin Dec 03, 2008 22:43:32	I just singed up for a DDI subscription, how long will I have to wait to be able to login to get to content and the character builder? I have read this takes about 2 days is this true?
#2 mudbunny Dec 03, 2008 22:54:03	It should be fairly rapidly. Make sure that you have logged out of the WotC website, completely close your browser (all windows) and then restart your browser and then log back in. That should do it.
#3 Traygin Dec 03, 2008 23:17:00	Thanks for the fast reply. I did logout and then logged back into the DDI but still nothing. I am running FireFox and did this in IE as well. I have not received a conformation email from Wizards that I subscribed to DDI if they send one out. I checked my CC statement online but as of yet nothing has shown up. But like I say I set the subscription up around 8 PM PST so I will just give it a day or so. Perhaps it just takes time. I would think it would be instantaneous.
#4 Kentinal Dec 03, 2008 23:45:39	My impression has been activation tends to occur during business hours. DR might activate you about 9:00 AM GMT, there again it might be sooner or later. shrugs Some were activated in hours, some had problems because of ID mismatch or other situation concerning the purchaser's personal situation.
#5 Traygin Dec 04, 2008 15:16:18	My impression has been activation tends to occur during business hours. DR might activate you about 9:00 AM GMT, there again it might be sooner or later. shrugs Some were activated in hours, some had problems because of ID mismatch or other situation concerning the purchaser's personal situation. Thanks for the info. Still no access as of yet
#6 mudbunny Dec 04, 2008 15:26:36	I will poke WotC_Mike/CM about this.
#7 Traygin Dec 04, 2008 15:37:47	I will poke WotC_Mike/CM about this. Thanks Mudbunny. They should have all the info under my user name.
#8 wotc_mike Dec 04, 2008 18:21:47	Hi guys, I've passed this along to the D&Di team and will try and follow up and make sure it gets fixed for you. Thanks!
#9 Traygin Dec 04, 2008 18:29:16	Hi guys, I've passed this along to the D&Di team and will try and follow up and make sure it gets fixed for you. Thanks! Thanks Mike. As of yet I do not see any charge on my CC and cannot get into the paid DDI content.
#10 wotc_mike Dec 04, 2008 19:27:02	Hi Traygin, If you don't see a charge then the order didn't go through. There are some solutions listed in our help section at http://wizards.custhelp.com/cgi-bin/wizards.cfg/php/enduser/std_adp.php?p_faqid=1444&p_created=1218665887&p_sid=bBxI3zkj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MiwyJnBfcHJvZHM9MCZwX2NhdHM9JnBfcHY9JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1kJmRpIHByb2JsZW1z&p_li=&p_topview=1. If those don't work, then you need to contact Customer Service directly and they can help you get it started.
#11 Traygin Dec 04, 2008 19:46:31	I got in, I had to re due my setup and payment. I guess I did not take the payment the first time. Thanks for the help.