Post/Author/DateTime	Post
#1 lady_ishtar Oct 28, 2009 7:32:20	So yesterday I got an email that my DDI subscription got canceled due to billing issues or auto-renew being disabled. The funny thing is that my subscription does not run out until May 2010. I did send out an email to custserv, so the question I have is this: How long does custserv usually take to fix things like these?
#2 whitebaron Oct 28, 2009 7:49:07	If you used the CS form "email us", it usually takes less than a workday for them go get back to you, either with a fix or information. If you just sent an "ordinary" email, don't expect to much to soon, as those are usually not "their way of doing things"
#3 lady_ishtar Oct 28, 2009 7:59:46	I used the CS form. Thanks