DDI, we cannot find your account!

Post/Author/DateTimePost
#1

Phobos

Jul 09, 2008 6:38:30
I cannot log in with FF3 or IE7 any more as of 7/8. I am told my account can not be found. This is not the only message I get, sometimes it simply flashes and returns me to the page without logging in.

It does not appear to be browser based, and clearing and resetting my cookies does not fix it.
#2

sablewyvern

Jul 09, 2008 7:43:40
Same here, using Opera 9.
#3

hellmute

Jul 09, 2008 8:09:11
You are now logged in
to D&D Insider.

http://www.wizards.com/default.asp?x=dnd/welcome
http://www.wizards.com/default.asp?x=dnd/insider

-using FireFox 3
#4

nethergatetemplar

Jul 09, 2008 9:59:32
I'm also using firefox 3 and i cant log in.
#5

hellmute

Jul 09, 2008 15:36:57
Did you try deleting cookies from wizards.com to check to see that there was not a problem with conflicting cookies?
#6

sablewyvern

Jul 10, 2008 7:58:33
Yes
#7

Goober4473

Jul 11, 2008 15:24:53
I was having the same issue. Turns out I forgot to add @gmail.com to my username. It wants email address and password, not user name and password.
#8

bobwlogan

Jul 15, 2008 10:04:53
I was having the same problem and tried everything I could think of to fix it. Finally I reset my password. After confirming the reset, and then changing it back to my old password, everything seems to work fine.
#9

sablewyvern

Jul 15, 2008 10:13:25
Just discovered I'd left the .com off my login.
#10

scribble

Jul 22, 2008 13:07:46
I was getting an account not found error last night...

I have my password autosaved on my computer at home. I erased the password that was there, and retyped it... and it worked. FF3 at home. Shrug.