Delay for subscription been active? - Downloaded from the Wizards Community, all coding removed by Solauren

Delay for subscription been active?

Post/Author/DateTime Post
#1
bblier
Mar 22, 2009 7:49:05 Hi folks,

I'm a new user and i want to know the delay before using the full version of the character builder?

Thanks in advance
#2
WolfStar76
Mar 22, 2009 9:02:32
Hi folks,

I'm a new user and i want to know the delay before using the full version of the character builder?

Thanks in advance

Shouldn't be any delay that I'm aware of. Once you open the Character Builder (from a fresh launch) the "Update" button will light up - at which point you should be able to login and grab the latest updates.

I know the DDI website sometimes has a delay that requires all of your browser windows to be closed, then re-opened before you can login, but I'm not aware of any delays for the CB.

Hope that helps!
#3
jhanzur
Mar 22, 2009 12:25:21 I think he may be refering to the day or so wait before your subscription is activated. I had to wait ~ 24 hours.
#4
wotc_brianp_dup
Mar 22, 2009 16:58:09 Hey guys,

I'm the Business Manager for D&D Insider. I'll try to clear up some of the confusion here.

WolfStar is right that sometimes when you initially sign-up, you'll need to get your browser to forgot your previously unsubscribed state and ask our system to re-check for your new subscribed status. So this is for accessing Dragon and Dungeon articles and the Compendium -- but the Character Builder doesn't have any of these browser issues.
So if you successfully placed an order through e-commerce, and can't get the Character Builder to recognize your login, please contact Customer Service right away.

As for Jhanzur's comment, it really shouldn't take 24 hours to get access. If everything goes smoothly, it'll be pretty much instantaneous. That said, sometimes it doesn't go smoothly, and we work hard on trying to catch problems as soon as they happen. But don't wait! Let CS know and we'll help you get access as soon as possible.

Post/Author/DateTime	Post
#1 bblier Mar 22, 2009 7:49:05	Hi folks, I'm a new user and i want to know the delay before using the full version of the character builder? Thanks in advance
#2 WolfStar76 Mar 22, 2009 9:02:32	Hi folks, I'm a new user and i want to know the delay before using the full version of the character builder? Thanks in advance Shouldn't be any delay that I'm aware of. Once you open the Character Builder (from a fresh launch) the "Update" button will light up - at which point you should be able to login and grab the latest updates. I know the DDI website sometimes has a delay that requires all of your browser windows to be closed, then re-opened before you can login, but I'm not aware of any delays for the CB. Hope that helps!
#3 jhanzur Mar 22, 2009 12:25:21	I think he may be refering to the day or so wait before your subscription is activated. I had to wait ~ 24 hours.
#4 wotc_brianp_dup Mar 22, 2009 16:58:09	Hey guys, I'm the Business Manager for D&D Insider. I'll try to clear up some of the confusion here. WolfStar is right that sometimes when you initially sign-up, you'll need to get your browser to forgot your previously unsubscribed state and ask our system to re-check for your new subscribed status. So this is for accessing Dragon and Dungeon articles and the Compendium -- but the Character Builder doesn't have any of these browser issues. So if you successfully placed an order through e-commerce, and can't get the Character Builder to recognize your login, please contact Customer Service right away. As for Jhanzur's comment, it really shouldn't take 24 hours to get access. If everything goes smoothly, it'll be pretty much instantaneous. That said, sometimes it doesn't go smoothly, and we work hard on trying to catch problems as soon as they happen. But don't wait! Let CS know and we'll help you get access as soon as possible.