| #1quinceMar 18, 2010 20:28:45 | Ok. I've payed for a subscription around an hour ago and was told to wait for an email that has yet to come. Does it take a while? Am I ever going to get, because last time it never came. I checked my order status but all it says is order made, not completed. I think that may be due to the fact that I never got the confirmation email. Also, I know I used the right email address because its how you sign in.
About a year ago I had a similar issue, I payed, my money was taken but I wasn't able to actually use my subscription until I sent multiple emails to wizards complaining about how I wasn't able to actually use my purchase. Is this a common problem? The help sight is barely working and I can't access the email portion at all, it just tries to reload the page over and over again. This is very annoying. This is supposed to be something I do to relax not something that makes me angry.
uhg. To clarify; my questions are:
Is there some sort of billing period that has to pass before I'm allowed to use it? Has this happened before? |
| #2mudbunnyMar 18, 2010 21:45:03 | I will poke some people at WOtC to see if they can figure out what happened. Them being on the west coast, expect it to be about 13 or 14 hours before you get any possible resolution. At the same time, I would contact WotC Customer Service (use the Customer Service link at the bottom of the page)
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