Dungeon #216 previews? - Downloaded from the Wizards Community, all coding removed by Solauren

Dungeon #216 previews?

Post/Author/DateTime Post
#1
Azure.Shade
Jul 30, 2013 9:24:13
Don't we usually have the preview page for this month's Dungeon up with dead links already? How am I supposed to get excited about undead wizards turning a city into a bonfire, dead goblins possessing unlucky rangers, drow taking a temple of the sun god hostage, and....most importantly, "more?"
#2
Medriev
Jul 31, 2013 3:41:33 Yep. A bit concerned by this myself. The cover and ToC for the new issue is usually up early in the month and then the download link is added on the last day of the month.

Not sure what is going on but it is still the last day of the month so they still have a few hours before the issue is actually late.

#3
adambomb76
Jul 31, 2013 14:13:39 what's particularly strange and unsettling is the complete lack of messaging re: the new issue. not exactly professional customer service here. i know at my work we'd be in a lot of difficulty w/ our client/customers if we had absolutely zero communication w/ them and no sign of delivering by the due date... have to say it's a bit disappointing Hasbro/WotC doesn't feel it's necessary, mandatory or required to meet the same level of professionalism in dealing w/ their customers.
#4
Medriev
Jul 31, 2013 17:08:05 Sadly professional customer service is not something that seems to either happen a lot here or in fact be aspired to. Having just renewed again to use 4E tools I feel another e-mail to customer service asking for a refund coming on....

Post/Author/DateTime	Post
#1 Azure.Shade Jul 30, 2013 9:24:13	Don't we usually have the preview page for this month's Dungeon up with dead links already? How am I supposed to get excited about undead wizards turning a city into a bonfire, dead goblins possessing unlucky rangers, drow taking a temple of the sun god hostage, and....most importantly, "more?"
#2 Medriev Jul 31, 2013 3:41:33	Yep. A bit concerned by this myself. The cover and ToC for the new issue is usually up early in the month and then the download link is added on the last day of the month. Not sure what is going on but it is still the last day of the month so they still have a few hours before the issue is actually late.
#3 adambomb76 Jul 31, 2013 14:13:39	what's particularly strange and unsettling is the complete lack of messaging re: the new issue. not exactly professional customer service here. i know at my work we'd be in a lot of difficulty w/ our client/customers if we had absolutely zero communication w/ them and no sign of delivering by the due date... have to say it's a bit disappointing Hasbro/WotC doesn't feel it's necessary, mandatory or required to meet the same level of professionalism in dealing w/ their customers.
#4 Medriev Jul 31, 2013 17:08:05	Sadly professional customer service is not something that seems to either happen a lot here or in fact be aspired to. Having just renewed again to use 4E tools I feel another e-mail to customer service asking for a refund coming on....